People and Culture Coordinator

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!  
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time.

We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

Join the Home Team

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• 4.7 Google Star Rating
• Competitive Compensation and Benefits
• Family-Oriented Culture, PTO, and Paid Holidays
• 401k Match, HSA, and more!

WHAT WE’RE OFFERING
The People & Culture (P&C) Coordinator provides essential administrative, operational, and general HR support to the P&C team. This position serves as a vital point of contact for employees, assists with various HR functions, and contributes to a positive and efficient employee experience. The People & Culture Coordinator is responsible for facilitating transactional activities of the employee life cycle from onboarding to off-boarding and is a stepping stone to a career as an HR Generalist.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.

Employee Lifecycle Management:

• Responsible for processing new hires, job changes, terminations, and other transactions.
• Facilitates new hire orientation and related new hire activities and training.
• Serves as a resource for new hires and their managers, providing answers and necessary resources to facilitate successful onboarding.
• Facilitates the new hire experience survey.

Administrative Support:

• Maintain accurate employee records and HR databases.
• Prepare and process HR-related documents, including offer letters, onboarding materials, and termination paperwork.
• Manage and organize department files and records.
• Develop and maintain HR SOPs, training guides, etc. 
• Coordinates and sends P&C and employee updates and/or announcements from the P&C mailbox.
• Administers key card access/badging process for corporate office employees.
• Collaborate with the Executive Assistant on employee events.

Training Support:

• In coordination with the P&C Generalist and/or P&C Manager, assists with the development of training collateral, such as agendas, PowerPoints, or LMS content.
• Assist in facilitating HR training content for employees.

Employee Relations:

• Serve as a first point of contact for employee inquiries and requests.
• Assist with resolving minor employee relations issues and escalate complex matters to the P&C Generalist or P&C Leadership.
• Guide employees on company policies and procedures.

Payroll and Benefits:

• Manage payroll deductions for benefits, garnishments, and other authorized withholdings.
• Assist with benefits administration, including enrollment, changes, and inquiries.
• In coordination with the P&C Generalist, coordinates annual open enrollment details.
• Address employee questions related to payroll and benefits.

Vendor and Uniform Management:

• Manage relationships with HR-related vendors, including background check providers and uniform suppliers.
• Process and track uniform orders and inventory.

Compliance and Screening:

• Manage background checks and drug screening processes for new hires.
• Schedules and tracks quarterly random drug screens.
• Ensures compliance with federal and state laws and regulations.

Talent Acquisition Support:

• Conduct initial phone screens for candidates and/or on-site interviews when necessary due to bandwidth or staffing needs.
• Assist with scheduling and coordinating interviews.
• In coordination with the executive assistant, plan travel for non-local candidates.

HR Systems Management:

• Assist with the management of HR systems, including HRIS (e.g., BambooHR), LMS, Cooleaf, eLation Reach and Financials, and ATS.
• Support the management of external systems such as Bank of America, Employee Navigator, etc.
• Provide basic troubleshooting and user support for HR systems.
• Assist with data entry, updates, and reporting within HR systems.
• Maintains data integrity within the HRIS/HCM system.
• Provides scheduled and ad-hoc reports; responds to data requests from HR leaders and other departments.

HR Invoice Management:

• Reconcile invoices with purchase orders and budget allocations.

Communication and Interaction:

·       Interacts effectively with internal and external constituents at all levels.

WHAT YOU BRING

• Bachelor’s degree in human resources, business or related field, or High school diploma and related administrative experience required.
• Excellent interpersonal communication and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function effectively in a fast-paced environment with ever-changing priorities.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved to be an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.