Head Start Health Services Coordinator

JOB SUMMARY

Assist Health Services Program Supervisor managing health information, including but not limited to medical, dental, development, safety and wellness for enrolled children and their families in order to provide internal consulting services, training and compliance monitoring.  Assist HSPM in providing adequate training to parents and staff in the areas of health. Provide administrative support, as needed for the Health Services Program Supervisor in accordance with Head Start Policies, Procedures and Performance Standards.  Serve as an active member of the Head Start Management team.

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits.  These duties are a representative example of position expectations.  Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Provide information relative to Head Start/EHS health and nutrition requirements: support HSPS by assisting families in completing immunizations, physical, dental and exams (follow-up and referral). Meet with children and families; gather medical history and other required information for health screenings. Conduct health screenings as directed by supervisor and maintain required records.
• Document and track follow-up needs for health, dental, nutrition, hearing and vision concerns, and significant parent contacts in the database.
• Assist with training to staff, parents and community organizations to include best practices in the child health field as well as community collaboration opportunities and services. Assist with training of staff to perform required health screenings, Health Action Plans and Blood Borne Pathogens and Medication Administration training to all staff as hired.
• Input data into program data management systems for medical and dental information in accordance with State regulations and Head Start performance standards. Maintain medical, dental and CACFP program records and statistics. Monitor and review all CACFP classroom documentation on meals for the USDA claim monthly.
• Establish and maintain relationships and collaboration with the medical and dental communities and other community agencies and partners. Act as liaison to Dental and Doctors’ offices and fax for program required information.
• Represent the program to the public and other agencies. Coordinate services with contract providers and Head Start managers and supervisors. Advocate and collaborate with community agencies to support child, family and agency outcomes.
• Participate with ongoing assessment of health education needs and assist with the distribution of health information for children, families and staff. Respond to identified health needs within the program and provide expertise and support. Use a multidisciplinary team approach to develop and provide health services to children, families and staff.
• Provide information, referral and coordinating efforts to link staff and families to appropriate community resources. In collaboration with managers and other consultants, develop and maintain policies and procedures. Report suspected cases of child abuse and neglect as outlined in Child Abuse Policies.
• Support Health Services Supervisor with coordination and organization of the Health/Mental Health Services Advisory Committee (HMSAC) meetings throughout the year. Attend committee meetings and training sessions representing the Health Services Team as requested by the Health Services Manager.
• Plan, manage, and participate in various other committees, team and management meetings. Participate as an active member of the wellness team, focusing on employee health and wellness.
• Maintain a AHA Heart Saver CPR/ FA Instructor certification and provide training to the Head Start program staff and families so they may acquire a CPR/First aide certification, and provide other trainings as assigned.
• Maintain, fill and restock health and nutrition related equipment and supplies. Maintain inventory of supplies.
• Work with parents to attain up-to-date health information including dates of last exams or follow-up. Phone calls will be made to families, as needed, to follow up on appointments and help with barriers as needed. Fax doctor and dentist offices for required enrolled children’s information as directed to assist HSPM.
• Participate as an active member of the Health Team and ensure health services are supported, documented, and monitored in Head Start Program.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to multiple UCAN facilities, training facilities, events, partner facilities, and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

KNOWLEDGE, SKILLS & ABILITIES

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

• Participate in planning and evaluation of personal and professional training. Participate in any recommended training, demonstrating knowledge gained through changed practices.
• Must follow all safety rules and practices, and perform work in a safe manner.
• Maintain confidentiality; perform research, compile, analyze and evaluate data and/or operations and develop and implement corrective action to resolve problems; multitask; establish and maintain recordkeeping systems and reports; report presentation; interviewing techniques
• Make decisions independently in accordance with established policies and procedures and in compliance with federal and state regulations. Establish new policies, motivate and lead support staff using a collaborative team approach; utilize problem identification and resolution techniques.
• Remain calm and use good judgment during confrontational or high pressure situations. Courteously meet and deal effectively with coworkers, Policy Council, children, families, state and federal officials, medical providers, contractors, community groups and the public.
• Strong interpersonal skills necessary to develop, establish and maintain effective, professional, collaborative, and collegial working relationships with customers, other employees, contractors, vendors, and others with whom we may work.
• Strong conflict resolution skills and demonstrated ability and competency to work with a diverse population of clients, contractors, vendors and co-workers of all ages, including people who may be aggressive, belligerent and/or hostile, confused and/or disoriented, or who may be suffering from a medical or physical impairment.
• Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing outstanding customer service. Demonstrated ability and competency to communicate clearly and concisely in both individual and group presentation settings.
• Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and meet established deadlines. Ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
• Demonstrated skill and competence incorporating strategic planning concepts and strategic uses of information technology in obtaining key business objectives/results.
• Ability to exercise tact, courtesy, and diplomacy when interacting with internal and external customers, contractors, vendors, and others with whom we may work to provide exceptional client service while enhancing UCAN’s public image at all times.
• Respond to all inquiries for information respectfully without regard to the inquirer’s position or status and in a manner that conveys understanding, acceptance and support of UCAN’s programs and objectives.
• Well-reasoned decision making with a high attention to detail in actual work product, organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
• Naturally self-motivated, confident individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.
• Actively pursue professional development opportunities to add value to the agency and to help the agency meet its strategic goals and objectives.
• Highly ethical individual who applies ethical standards of behavior to daily work activities. Takes responsibility for actions and decisions and fosters a work environment where integrity is rewarded.
• Exercises discretion when involved in highly confidential and sensitive matters.
• Demonstrated ability and proficiency in using the English language in spoken and written form (including usage, spelling, grammar, and punctuation), writing professional business letters and publications, and in preparing reports and related materials.
• Strong organizational office skills necessary for setting up files, creating documentation, record keeping, and maintaining accurate Company records.
• Demonstrated experience and competency operating and working effectively and efficiently with computers and other forms of office technology, electronic data, computer programs and software applications, especially Microsoft 365, Word, Excel, Outlook and Teams. Ability to use electronic timekeeping system is required.