Teller Supervisor

United Community Bank is in search of a Teller Supervisor for the Montvale Branch located in Springfield, IL. This position supervises teller activities, staff development, training and scheduling; maintains records of vault and teller cash balances and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

• Supervises tellers. Performs normal teller duties on a daily basis
• Provides on the job training for tellers. Monitors tellers to ensure compliance with procedures and policies (specifically Reg. CC training)
• Issues written and oral instructions on teller operations as necessary.
• Assists tellers in locating cash discrepancies, manages unusual transactions, and answers customer questions when required.
• Assigns additional daily tasks to teller team.
• Ensures all teller stations are properly stocked, secured and maintained.
• Recommends hiring, discipline, promotion, transfers and termination of teller staff as necessary.
• Conducts regular staff meetings to review problems, policies, procedures and updates
• Balances cash vault daily (dual control)
• Maintains reports documenting cash outages, balances, timecards, and daily cash recaps.
• Performs monthly audits of all teller stations.
• Monthly balancing of license plate stickers and savings bonds.
• Order and ship currency and coin weekly.
• Oversee the maintenance and balancing of the ATM machine.
• Oversee the timely processing of all proof work.
• Communicates teller activities to management when necessary.
• Ensure all tellers are complying and up to date with bankers training online.
• Prepares performance evaluations, written warnings, recommendation for increase and encourages staff development.
• Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other positions relevant to your position
• File CTR’s
• Prepare schedule

Supervisory Responsibilities: Teller Staff

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Minimum of three-years of teller experience and would prefer prior management experience. Thorough knowledge of financial products and services.

Computer Skills: Preferred: Microsoft and Teller Automation

Certificates, Licenses, Registrations: None required.

Other Skills and Abilities: Strong sales oriented customer service skills; excellent communication (verbal and written) and interpersonal skills including listening skills; ability to handle confidential information in a professional manner; ability to communicate effectively with customers as well as all levels of branch staff, management, and employees of internal departments; ability to perform duties independently with limited direct supervision; ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services.

Physical requirements: The ability to lift cash drawer and bags of coin (50 pounds) if needed. While stools are provided, some standing is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: 17.00 - 19.00

A successful candidate's actual pay rate will be based on several factors including applicable experience, training and education.

UCB provides Health, Dental Vision, STD, LTD and Life Insurance benefits to all full-time employees. Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.

February 21, 2025