What are the responsibilities and job description for the Technology Change Control Manager position at UNITED COMMUNITY BANK?
Are you passionate about ensuring smooth and controlled IT operations? As a Technology Change Control Manager, you'll be at the heart of our IT operations, overseeing and managing the end-to-end Change Control process. Your mission: to minimize risks and disruptions while ensuring all changes are meticulously planned, tested, approved, and implemented. Collaborate with IT teams, business stakeholders, and other departments to uphold our high standards and policies.
What You’ll Do
- Lead and Manage: Oversee the IT Change Control process, ensuring all production changes are reviewed, documented, and approved.
- Risk Evaluation: Assess potential risks, impacts, and dependencies of proposed changes.
- Facilitate CAB Meetings: Coordinate and document Change Advisory Board meetings.
- FSOC Maintenance: Update and publish the Forward Schedule of Change.
- Compliance Monitoring: Review changes for non-compliance and manage unauthorized changes.
- Post-Implementation Reviews: Assess success and lessons learned from changes.
- Effective Communication: Inform users and stakeholders about upcoming changes, risks, and impacts.
- Regulatory Compliance: Ensure adherence to internal and external regulatory requirements.
- Training and Mentoring: Educate IT staff and stakeholders on Change Control tools and procedures.
- Log Analysis: Analyze Windows log files to identify and trace unauthorized changes.
- CMDB Management: Oversee the Configuration Management Database.
- Reporting: Produce weekly and monthly management reports.
What We’re Looking For
Experience:
- 2 years in IT Change or Release Management.
- Proven analytical abilities.
- Experience with Netwrix or similar Windows systems monitoring.
- Experience with ITSM solutions, preferably ServiceNow.
- Experience with building and maintaining a Configuration Management Database (CMDB).
- Expertise in analyzing Windows log files.
- Strong knowledge of ITIL framework and best practices.
Education:
- Bachelor’s degree in Information Technology, Computer Science, or a relevant field, or equivalent work experience (preferred).
Required Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Visio).
- Exceptional verbal and written communication skills.
- Detail-oriented with a focus on routine.
- Strong risk assessment and management skills.
- Ability to communicate effectively with executives and business users.
- Training and mentoring capabilities.
- Ability to manage high-impact, time-sensitive business processes.
- Understanding of complex technology solutions and their interdependencies.
- Problem-solving skills and ability to handle multiple issues simultaneously.
Preferred Skills:
- ITILv4 Foundations certification.
- Banking experience is a plus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
