Document Management Application Administrator

Position Overview

Are you passionate about optimizing enterprise content management solutions and bridging the gap between business stakeholders and technology teams? Join us as a Document Management Application Administrator and be at the forefront of developing, maintaining, and enhancing our document management systems.

What You’ll Do

• Application Management:
• Implement and maintain cutting-edge document management applications to meet evolving business needs.
• Install, configure, test, and maintain document management software.
• Oversee document management application servers and related storage solutions.
• Plan, test, and execute application upgrades to ensure alignment with company risk appetite and availability requirements.
• Solution Development:
• Utilize OnBase tools to create and manage Unity Workflow and WorkView solutions.
• Continuously enhance content management solutions by gathering information, evaluating operations, providing recommendations, and planning improvements.
• Ensure solutions align with enterprise architecture standards and guidelines.
• Technical Support and Training:
• Provide comprehensive training and documentation to technical staff and users.
• Develop and maintain technical documentation, including solution designs, data flows, and integrations.
• Collaboration and Teamwork:
• Work independently and collaboratively on enterprise projects and team assignments.
• Collaborate with vendors, bank infrastructure, and information security teams to ensure solutions meet reliability and security standards.
• Manage vendor relationships to evaluate and implement new document management technologies or solutions.
• Compliance and Risk Management:
• Adhere to change management controls and processes, ensuring compliance and regulatory documentation.
• Participate in periodic testing and implementation of contingency plans to ensure application availability in case of system failure.
• Commitment and Reliability:
• Demonstrate dedication to meeting deadlines and priorities, understanding that overtime and after-hours/weekend work may be required.
• Engage in all required compliance training, including Bank Secrecy Act/anti-money laundering training, and other internal and external training programs.
  

Experience

What We’re Looking For

• Minimum of 4 years in designing, configuring, and maintaining content/document management forms, workflows, and automations.
  
  

Education

• Associate’s Degree in Information Systems or a related field, or equivalent education, experience, and certifications.
  
  

Required Skills

• Effective prioritization and deadline management.
• Strong technical problem-solving and root cause identification skills.
• Excellent communication and customer service skills, with experience presenting technical concepts to non-technical staff.
• Proficiency in gathering requirements and solution analysis.
• Analytical and problem resolution skills, with experience in enterprise incident and problem management.
  
  

Preferred Skills

• Over 3 years of experience administering OnBase document management platforms.
• OnBase issued certification is strongly preferred.
  
  

Supervisory Responsibility

This position does not manage employees.

Working Environment and Physical Demands

• Schedule flexibility to work evenings and weekends as needed.
• Up to 10% travel required.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.