What are the responsibilities and job description for the Front Office Operations Coordinator position at United Digestive?
Key Responsibilities:
The ideal candidate will have strong organizational skills, attention to detail, and effective communication skills. They will be responsible for scheduling patient appointments, managing physician schedules, and coordinating referrals.
Responsibilities Include:
- Scheduling patient appointments and managing physician schedules
- Coordinating referrals and maintaining accurate patient information
- Ensuring all applicable procedures are scheduled in UD endoscopy suites
- Mailing/information packets to patients who are new to the practice
- Answering incoming calls and addressing questions regarding patient appointments
- Greeting onsite patients and providing them with pertinent information regarding medical treatment or procedures
- Meeting or exceeding quality and productivity standards as set by the Practice Manager
- Completing requests for information from other UD staff and ensuring they are handled promptly and effectively
- Abiding by and promoting HIPAA compliance and maintaining strictest confidentiality with regards to patient information
Requirements:
- High School Diploma or GED required; Certified Medical Assistant preferred
- 2-3 years of specialty clinic experience, gastroenterology experience preferred
- Bilingual preferred, but not required
- Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications
