Technical Services Representative

**This position requires a home base in the assigned territory 70% travel.**

Position Description: The Technical Services Representative is the primary service and sales support contact for customers in an assigned territory, maintaining sales revenue and identifying ways to incrementally increase sales revenue while establishing strong, trusting, mutually respectful relationships. This position reports to the Technical Services Manager.

Responsibilities:

• Maintain and service assigned customer accounts
• Be a strong technical service resource for potential and existing customer accounts, as well as for Company-selected industry associations
• Increase incremental sales revenue by identifying additional sales opportunities within the customer accounts and locations within an assigned geographical territory
• Establish strong, trusting, and mutually respectful relationships with existing customers, as well as allied vendors serving the same customer base
• Report market and competitor intelligence information to Company
• Assist other Company representatives in the field as needed
• Assist with installing, maintaining, and repairing Company dispensing systems at customer locations as needed
• Serve in Company-selected local and/or national trade associations
• Assist with research & development and tradeshow activities as needed
• Other duties that may be assigned by the Technical Services Manager

Qualifications:

• 2 or more-year college degree (4-year technical degree preferred) AND/OR at least 5 years concrete products market experience.
• Technical sales experience or aptitude required
• Concrete or concrete products technical experience
• Electrical and mechanical aptitude required
• Excellent communication & interpersonal skills (both written & verbal) required, including conflict management & dealing with sometimes hostile customers
• Excellent organizational skills
• Ability to work as a one-person team for extended periods of time
• Proficient using a PC; good typing skills
• Proficient using the following computer software: Microsoft Office (Word, Excel, & PowerPoint); SharpSpring or similar contact management software a plus
• Fluency in spoken & written English
• Fluency in spoken & written Spanish a significant plus
• This position requires extensive weekly travel (up to 70% of the time) by car and plane