Scheduling and Customer Support Coordinator

United Fire is looking for a highly organized and customer-focused Scheduler and Customer Support Coordinator to join our team. This role is equally responsible for scheduling route technicians who perform fire safety equipment inspections and provide front-line customer service for our counter sales.

Key Responsibilities:

• Schedule and coordinate the daily routes of Fire Safety Technicians for inspections and service calls.
• Optimize technician schedules to ensure efficiency and timely service.
• Communicate with technicians to confirm schedules and job details.
• Serve as the first point of contact for customers, both in person and over the phone.
• Assist walk-in customers with fire extinguisher drop-offs and service requests.
• Handle incoming and outgoing phone calls, addressing customer questions and service needs.
• Maintain accurate records of customer interactions and service appointments.
• Work closely with the service department team to resolve scheduling conflicts and improve service flow.
• Educate and solicit customers on all products and services available by United Fire.

Qualifications:

• Proactive problem-solving abilities to address discrepancies.
• Excellent organizational and time-management skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Professional and customer-focused mindset

Physical Requirements:

• Ability to regularly move and carry materials weighing up to 50 lbs.
• Periods of sitting at a desk and working on a computer.
• Ability to stand, walk, stoop, kneel, crouch, and sit.
• Comfortable working within shop areas and warehouses, with exposure to noise, machinery, and warehouse activity.

Benefits:

• Health, Dental, Vision insurance offered.
• Paid vacation, sick time, and 8 paid holidays
• 401k Safe Harbor matching after one year of employment
• Supplemental insurance offered.
• Employee Discounts
• Paid Maternity/Paternity leave after one year of employment

Position Details:

• Full time, non-exempt hourly
• Monday to Friday, 8:00am to 5:00pm

• High school diploma or equivalent required.
• 2 years of experience route service scheduling
• 2 years of experience in customer service
• Strong computer skills, including proficiency with scheduling software
• Strong data entry skills with a high level of accuracy.
• Cash handling skills
• Pre-employment drug screening and background check required.