Volunteer Manager

United Food Bank and Services

Job Title: Volunteer Manager

---

Job Overview:

The Volunteer Manager is a key member of our dynamic team, responsible for overseeing the day-to-day management of volunteers and supporting the back-office operations. This role blends volunteer coordination with logistics duties, helping ensure that our operations run smoothly while providing critical support to both volunteers and staff. This is a hands-on position where you will actively engage with volunteers, assist with office management tasks, and contribute to the smooth running of our food bank.

Key Responsibilities:

Volunteer Coordination:

· Recruitment & Training: Assist in recruiting and onboarding new volunteers, ensuring they are properly trained and understand their roles within the food bank.

· Scheduling: Coordinate and manage volunteer schedules to ensure adequate coverage for all shifts and activities. Adjust schedules as needed based on demand.

· Engagement & Retention: Foster a positive, inclusive environment for volunteers, ensuring they feel supported, valued, and engaged in their work. Provide regular feedback and guidance.

· Communication: Serve as the primary point of contact for volunteers, providing clear instructions, answering inquiries, and addressing concerns. Maintain open communication channels.

· Recognition: Assist in organizing volunteer appreciation events, initiatives, and recognition programs to acknowledge the contributions of our volunteers.

· Evaluate: Work and communicate with volunteers on what their backgrounds are and where they can be best used within the organization.

Back Office Management:

· Administrative Support: Assist with daily administrative tasks including answering phones, handling correspondence, managing files, and maintaining volunteer records.

· Data Management: Maintain and update volunteer databases, track volunteer hours, and provide reports as needed for management and grant purposes.

· Inventory Management: Help with back-end tracking of food donations, supplies, and equipment, ensuring that stock levels are monitored and replenished.

· Operational Support: Assist the operations team with the daily flow of food donations and distribution to ensure the efficient and smooth running of the food bank.

· Process and Compliance: Ensure that procedures are being followed and in compliance with operation protocols.

Skills & Qualifications:

· Experience: Previous experience in volunteer coordination, office administration, or customer service is preferred. Experience in a nonprofit or food bank environment is a plus.

· Organizational Skills: Strong organizational and time-management skills with the ability to prioritize multiple tasks and manage competing deadlines.

· Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with people from diverse backgrounds.

· Problem Solving: Ability to troubleshoot and resolve issues as they arise, with a calm and proactive approach.

· Teamwork: Ability to work collaboratively in a team-oriented environment while being comfortable with both independent and group tasks.

· Compassion & Empathy: A passion for serving the community, with a compassionate approach to both volunteers and clients.

Work Environment & Schedule:

· Ability to lift and carry moderate loads (up to 25-50 lbs) as needed for event setup or food distribution.

· A fast-paced, dynamic work environment where every day is different.

· Ability to use a pallet jack and forklift preferred.

Benefits:

· Opportunity to make a meaningful impact on your community by directly supporting individuals facing food insecurity.

· Gain hands-on experience in nonprofit operations, volunteer coordination, and administrative tasks.

· Experience in a collaborative and rewarding environment.

---

This role is ideal for someone who is passionate about community service and enjoys working in a fast-paced, rewarding environment. As a Volunteer Manager, you will play a vital role in ensuring that our food bank operations run efficiently, while creating a positive experience for our dedicated volunteers and clients.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 per week

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16 - $18