What are the responsibilities and job description for the Help Desk Support position at UNITED IT TECHNICAL SERVICES PRIVATE LIMITED?
IT Field Engineer/Technician
Ocala, Florida 34471 Onsite
W2
Key Responsibilities:
Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions.
Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
Job Type: Contract
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Ocala, FL 34471 (Required)
Ability to Relocate:
- Ocala, FL 34471: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
