What are the responsibilities and job description for the IT Help Desk Support position at UNITED IT TECHNICAL SERVICES PRIVATE LIMITED?
Job Title: IT Helpdesk
Location: Charles Town, West Virginia Onsite
Key Responsibilities:
Technical Support:
· Respond to user inquiries via phone, email, or in-person.
· Diagnose and resolve hardware, software, and network issues.
· Guide users through step-by-step solutions.
Incident Management:
· Record and track incidents and service requests using a ticketing system.
· Prioritize and escalate issues as necessary to ensure timely resolution.
· Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
· Perform routine maintenance on computer systems and networks.
· Install, configure, and update software and hardware.
· Maintain and troubleshoot printers, scanners, and other peripheral devices.
Documentation:
· Create and maintain documentation of IT procedures, processes, and issue resolutions.
· Develop user guides and training materials.
User Training:
· Provide training and guidance to users on best practices and usage of IT systems and software.
· Conduct onboarding sessions for new employees on IT policies and tools.
Collaboration:
· Work closely with other IT team members to resolve complex issues.
Assist in the implementation of IT projects and initiatives
Job Type: Contract
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Charles Town, WV: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20
