What are the responsibilities and job description for the Process Improvement Analyst position at United Kennel Club (UKC)?
Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources to help owners and breeders make informed decisions. The dog-human bond is celebrated through family-friendly programs highlighting the instincts and heritage of purebred and mixed-breed dogs alike at over 18,000 licensed events annually.
We’re seeking a detail-oriented Quality Control & Process Improvement Analyst to enhance accuracy and efficiency in customer application processing and our dog Registration products. You’ll oversee quality control, analyze workflows, and implement improvements to boost team performance and customer satisfaction. This on-site role in Kalamazoo, MI, requires strong problem-solving and collaboration skills to maintain high service standards.
We are looking for a driven and detail-oriented team member who:
• Experience in process improvement, data analysis, or a related subject is preferred
• Strong analytical skills with the ability to identify trends and implement data-driven improvements
• Proficiency in process improvement methodologies and process mapping
• Strong proficiency in Microsoft Excel and data analysis
• Excellent communication and interpersonal skills, with experience coordinating with external and internal stakeholders
Your core responsibilities would be to:
• Quality Control & Error Management: Oversee and process pending customer documentation, ensuring timely resolution of outstanding paperwork. Review submissions for errors, investigate root causes, and implement corrective actions to improve accuracy and efficiency
• Process Analysis & Optimization: Continuously assess team processes and customer deliverables to identify inefficiencies, bottlenecks, and areas for improvement. Ensure team workflows meet quality standards while enhancing overall customer experience
• Quality Monitoring & Reporting: Track, analyze, and report on quality assurance metrics and trends, providing actionable insights to improve efficiency and customer satisfaction
• Data Entry & Order Processing Expertise: Serve as a subject matter expert in data entry and order processing, mastering intricate operational workflows and system functionalities
• Collaboration & Support: Work closely with the Customer Service Manager and Registration Manager to address daily customer needs, support process changes, and enhance overall service quality
Our compensation and benefit offering to you:
• Company-supported medical, dental, vision, and life insurance programs
• Paid time off plus paid holidays at start
• 401(k) with company matched contributions
• Continuous training and development programs with opportunities for growth and advancement
• Salary for this position is commensurate with experience
This role is ideal for someone who enjoys optimizing workflows, driving efficiency, and working with teams to achieve measurable results. If you're a self-starter with a passion for process improvement and the customer experience, we'd love to hear from you!
Dogs that do more.™
