Director of Client Services

Company Description

United Lead Network is dedicated to providing exclusive, high-quality leads tailored to the insurance industry. Our mission is to empower insurance agents, agencies, and brokers by connecting them with high-converting prospects, driving their growth and success. We generate leads across various insurance sectors including life, health, auto, home, and more. Utilizing a multi-channel approach through telemarketing, web-based campaigns, and direct mail, we ensure the highest quality leads. We prioritize quality and transparency, ensuring our leads are accurate, relevant, and come with full visibility.

Role Description

This is a part-time remote role for a Director of Client Services. The Director of Client Services will oversee the client services department, ensuring customer satisfaction and retention. Responsibilities include managing a team, analyzing client needs and market trends, optimizing customer service processes, and maintaining high levels of client satisfaction. The Director will also work closely with other departments to align client services with overall business objectives.

Qualifications

• Client Services, Customer Service, and Customer Satisfaction skills
• Analytical Skills for understanding client needs and market trends
• Team Management experience to lead and develop the client services team
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Experience in the insurance industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field