What are the responsibilities and job description for the Outpatients Senior Administration Assistant - Band 3 position at United Lincolnshire Hospitals NHS Trust?

Job summary

This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Pilgrim Hospital.

The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.

Please be aware previous candidates need not apply.

Main duties of the job

The role involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are always adhered to, liaising with GP's and other health care professionals both internally and externally.

In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.

The hours available are Monday to Friday which can be discussed at interview.

About us

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

GCSE's Grade C and above in Maths and English or equivalent
Experience and training to Vocational Level 3 or equivalent

Desirable

CLAIT, ECDL or equivalent experience acquired through patient administration

European Computer driving Licence

Basic knowledge of Medical Terminology

Previous Experience

Essential

Experience of working in a customer care environment OR

Experience of working in an office environment

Experience of using Microsoft Office- to include Excel and Outlook

Desirable

Experience of working in a reception area

Knowledge or experience of NHS working

Evidence of Particular : -Knowledge -Skills -Aptitudes

Essential

Ability to evidence / demonstrate key values and behaviours in line with the Trust framework

Ability to prioritise and organise own workload

Ability to work on own initiative

Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels

Attention to detail and accuracy

Desirable

Awareness of National and Local Targets including cancer targets

Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential

Ability to maintain confidentiality

Ability to work effectively within a large team or individually

Ability and willingness to work flexibly

Ability to cope with sometimes distressing / emotional situations

Ability to work effectively under pressure and meet tight deadlines

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Outpatients Senior Administration Assistant - Band 3

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