What are the responsibilities and job description for the Customer Service Representative position at United Refrigeration, Inc.?
Job Description
URI is looking for full time Customer Service Representative to help support our continued growth and expansion. We offer competitive salary, full benefits, matching 401(k), profit sharing and continuing education reimbursement.
Key Responsibilities:
Provide exceptional customer service to our external and internal customers via inbound /outbound telephone, email, and online inquiries (live chat).
Other responsibilities:
· Process e-commerce orders (orders placed on our website)
· Coordinate with our branches and distribution network.
· Research, respond and resolve customer inquiries.
· Direct customer inquiries to the proper department / branch.
· Help customers find a local store.
· Perform other duties as assigned.
Qualifications:
· Basic computer skills, including Microsoft Office Suite.
· Must be punctual and dependable.
· Excellent oral and written communication skills.
· Professional speaking voice and good dictation.
· Excellent customer service skills required.
· Attention to accuracy and detail.
· Fast paced environment – must be flexible and able to multi-task (most important).
· Hours are from 8:00 to 5:00
