What are the responsibilities and job description for the Dispatcher position at United Scrap Metal?
USM Cicero : Experienced High Volume Dispatcher
Over the last forty years, United Scrap Metal (USM) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. Earning them both National acclaim and recognition with the achievement of several dozen awards. With 700 team members across 11 locations nationally, the companys commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail, and barge shipment. Equally as important is the expansion of the teams focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers, and local communities as it continues to drive forward into the next forty years and beyond.
Position Overview
The Dispatcher is responsible for maintaining customer service and scale operations of the Transportation Department. This individual will report to the Transportation Manager. The Dispatcher also supervises and leads the Drivers.
Summary of Responsibilities
- Executes customer service requests and routes other calls accordingly
- Effectively handles all customer requests and complaints and reports them to the Transportation Manager
- Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager
- Weighs all material entering and leaving the facility
- Manages scale operations
- Answers all inbound calls
- Processes all daily dispatch paperwork
- Performs all scale operations inbound and outbound
- Creates receivers and shippers in the data base and generates paperwork
- Closes out daily dispatch paperwork
- Maintains and files all driver logs and reports
- Tests and maintains the radiation detection system and log book
- Facilitates internal communication with his Manager and peers
- Must demonstrate competency in all aspects of the job and company objectives
- Demonstrates understanding of company policies, rules and trainings
- Other duties as assigned
Desired Characteristics
We strive to demonstrate our Core Values in all positions at USM :
Trust ? Commitment ? Loyalty ? Passion ? Respect ? Service ? Performance
USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Salary : $200
