What are the responsibilities and job description for the Call Center Agent position at United Screening?
Overview
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze patient needs and offer appropriate solutions or alternatives.
- Maintain detailed records of patient interactions and transactions through data entry in our systems.
- Collaborate with team members to enhance the overall patient experience.
- Identify opportunities for upselling or cross-selling products during patient interactions.
- Follow up on unresolved issues to ensure complete customer satisfaction.
- Adhere to company policies and procedures while maintaining compliance with industry regulations.
Experience
- Previous experience in a call center or customer service role is preferred but not required.
- Proficiency in data entry and computer skills, including familiarity with office software applications.
- Strong verbal communication skills in English; ability to communicate clearly and effectively with customers.
- Excellent analytical skills to assess customer needs and provide appropriate solutions.
- Ability to type efficiently while engaging with patient on calls or chats.
- A background in sales is a plus, as it can enhance your ability to identify patient needs and promote products effectively.
Join us as we strive to provide outstanding service and support to our patients!
please reach out to me (Joe) here on really or text me at 9544122663
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $600 - $800