What are the responsibilities and job description for the Information Systems Technician position at United States District Court?
Overview of Position
The United States District Court for the Western District of Missouri is accepting applications from qualified candidates for a full-time Information Systems Technician II position. This position is part of the consolidated Information Technology (IT) Department and will be in Kansas City, Missouri. The Information Systems Technician II position primarily provides level I and II IT support for the District and Bankruptcy Courts and the Probation and Pretrial Services Office. The position is also responsible for providing support and maintenance of courtroom audio / visual technology, sound systems and video conferencing systems.
This position reports directly to the IT Customer Service Manager and performs, but is not limited to, the following duties :
- Respond to IT support calls and emails, log issues, and provide timely resolutions for hardware and software problems.
- Diagnose and troubleshoot laptops, desktops, printers, scanners, phones, tablets, and other IT equipment.
- Support users with Windows 11, Office 365 applications, and system configurations.
- Work on help desk tickets, escalate unresolved issues, and ensure smooth IT operations.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Assist with software rollouts, system upgrades, and patch deployments.
- Support Microsoft 365 environments, Remote Desktop and Virtual Desktop Interfaces (VDI).
- Provide technical support for courtroom audio / visual systems, video conferencing tools, and communication equipment.
- Troubleshoot network connectivity and Wi-Fi-related issues.
- Maintain a high level of professionalism when assisting judges, attorneys, and court personnel.
- Communicate technical solutions in a clear and understandable manner.
