Customer Experience Specialist

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications:

• Previous experience with Inventory Control procedures preferred
• Prior knowledge and experience with firearms preferred
• Understanding of ATF laws and regulations
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 12 months Retail experience preferred

We offer the Following Benefits:

• Paid Vacation & Sick Leave
• Shift Differential Pay
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long-Term Care Insurance
• Flexible Spending Accounts
• 401K
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for detail.