Coordinator, Ticket Operations

Coordinator, Ticket Operations

2025-4458

of Openings

Category

Administrative

Company : Name

Queens, NY

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

Work with Sr. Director to create ticket report shells and maintain ongoing format updates for annual ticket reports, and with compilation and distribution of Game summary and GL reports throughout the year. Maintain subscriber account information. Assist Sr. Director, Ticket Operations and Director of Ticket Operations in day-to-day ticket operations.

Assist Ticket Office Team in US Open and Non-US Open Events. Responsibilities include, but not

limited to, supporting customer service agents, reporting, ticket software and hardware

troubleshooting, processing sales, etc. Assist Supervisor of Ticket Operations in the Box Office for all

Non-US Open events. Assist the Director of Ticket Operations within the Box Office during the

tournament, with Ticket Seller ticketing issues, and resolve any customer questions or mobile issues.

Assist Sr. Director and Senior Supervisor in the processing of House Seats requests.

• Serve as a dedicated account representative for approx 200-300 full series accounts, in addition to

assisting staff with the needs of other important accounts throughout the year.

relevant account information.

seasonal staff members. Assist in the back-end creation of all ticket events, price codes, packages,

and other Archtics programming needs

Comparisons and allocation reports

and non-USO events. Work with Sr. Director of Ticket Operations and Ticket Partners on tracking

and repricing of consignment tickets for post-tournament financial reconciliation.

but is not limited to, applying payments, retracting seats, updating hospitality space pricing, creating

additional price codes, and running non-paid account reports. Foster positive, cooperative internal

relationships with departmental co-workers as well as key inter-departmental contacts.

Hospitality.

Who You Are

this job. It is not an exhaustive list of all duties and responsibilities required by the employee.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

The expected range for the annual base salary for this position is $58,000-63,000. This position is non-exempt. Any additional pay or benefits a person may qualify for, are not included in this range. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

Salary : $58,000 - $63,000