What are the responsibilities and job description for the EComm Shopper position at United Supermarkets, LLC?
Summary
E-Commerce Personal Shoppers are first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for selecting StreetSide online orders and packaging them in accordance with Store Operations Policies. He/She is responsible for ensuring that all perishable and non-perishable merchandising areas in relation to StreetSide are clean and free of debris.
Key Responsibilities
E-Commerce Personal Shoppers are first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for selecting StreetSide online orders and packaging them in accordance with Store Operations Policies. He/She is responsible for ensuring that all perishable and non-perishable merchandising areas in relation to StreetSide are clean and free of debris.
Key Responsibilities
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Accurately select the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service
- Package, transport, and load groceries and merchandise from the store to the guests’ vehicle
- Assist in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage area, and returning products to their proper location
- Gather baskets and pick up trash inside and outside the StreetSide area as needed
- Maintain and stock bag areas
- Provide Ultimate Service by answering product-related questions, locating products, and helping guests as needed.
- Organize, clean, and prepare prep area, backroom, and sales floor for incoming trucks
- Load, unload, and move heavy, bulky products to support StreetSide order selection
- Maintain standards for safety and sanitation
- Minimize shrink through careful handling of product
- Achieve productivity standards as set forth by the company
- Comply with all Federal, State, and Company regulations and standards for product freshness, food safety, and sanitation
- Utilize digital handheld to select items necessary to complete order from store, to pack and put away guest orders in staging area, and to retrieve orders for guests
- Other duties as required or assigned by supervisor
- Excellent guest service and communication skills
- Ability to prioritize and handle cross functional tasks
- Must be able to lift up to 50lbs and stand for long periods of time (up to 6 hours)
- Perform all other physical aspects of the job including but not limited to: bending, squatting, lifting, climbing, and walking
- Ability to function as a team member and get along with others
- Ability to accept supervisory coaching related to performance, work habits and attitude
