What are the responsibilities and job description for the Self Check Out position at United Supermarkets, LLC?
Summary
The Self Checkout Specialist first and foremost is responsible to our guests for building a reputation for Ultimate Service. He/she is the attendant for the self checkout registers. He/she is responsible for welcoming guests, engaging them in conversation, and educating them on the operations of the registers. He/she is responsible for constant monitoring and assisting guests and ensuring they have a positive experience.
Key Responsibilities
The Self Checkout Specialist first and foremost is responsible to our guests for building a reputation for Ultimate Service. He/she is the attendant for the self checkout registers. He/she is responsible for welcoming guests, engaging them in conversation, and educating them on the operations of the registers. He/she is responsible for constant monitoring and assisting guests and ensuring they have a positive experience.
Key Responsibilities
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Follows daily work schedule as assigned by management
- Follows dress code in accordance with team member handbook
- Greets and communicates politely to each guest on premises
- Responsible for ensuring guests have a positive experience while using the self checkout registers
- Must be attentive at all times to needs of guests and be ready and able to assist at all times
- Must be attentive at all times to ensure all items are scanned at the register correctly
- Properly ID customers per company policy when purchasing alcohol and/or tobacco products
- Encourage guest participation in satisfaction survey
- Encourage guest participation in rewards program
- Encourage guest participation in promotional programs when applicable (e.g. Monopoly Game, Rewards Promotions, etc.)
- Responsible for monitoring conditions of registers including cleanliness and supplies
- Responsible for learning the procedures for all functions regarding walk-offs, voids, overrides, and all other interventions that may arise
- Responsible for recording and troubleshooting any issues with the self checkout registers
- Performs other duties as directed by management
- Must complete the “Becoming SCO Pro certified” training course
- Must maintain Alcohol Seller/Server Certification
- Must have previous experience as a cashier
- Must be able to multitask and assist multiple guests at one time
- Must be able to initiate conversations with guests
- Must be able to stand for long periods of time (up to 6 hours)
- Must be available to work during the hours of self checkout operations
- Ability to work at fast-paced but efficient and controlled manner
- Ability to perform all physical aspects of checker/sacker/stocker duties including but not limited to bending, lifting, walking, squatting, climbing and at times running
- Ability to operate all checking equipment, keep accurate records, count money and make change
- Ability to lift to a height of 4 feet, items weighing up to 40 lbs. on a regular basis
- Ability to accept supervisory coaching related to performance, work habits and attitude
- Ability to function as a team member and get along with others
