What are the responsibilities and job description for the BENEFITS COORDINATOR - UNITED WE CARE position at United Supermarkets?
The Benefits Coordinator is responsible for coordinating the administration of leaves, short term disability, and death claims offered through The United Family, LLC. The coordinator will maintain professional relationships, acting as a guide, advocate or representative of the team members. This person will also serve as program manager for the United We Care program. As program manager, they will work with team members experiencing crisis to locate the resources needed to assist with health, financial needs and the application process of the United We Care program.
Key Responsibilities:
Responsible for tracking team member leave of absences, including notifications, premium payments, data entry into the AR systems and letters of cancellation.
Responsible for weekly short term disability income paid to team members on leave of absence
Conducts routine audits of benefit files to ensure files contain all necessary documentation
Assists in composing/proofing team member communication materials
Responsible for filing death claims and finalizing benefits due to beneficiaries
Processes short term disability paperwork and sends all pay information to the payroll department on a weekly basis
Responsible for processing weekly benefit reports for the payroll system
Answers calls and questions from team members
Responsible for the review and verification of applications for United We Care to present to the UWC board for determination
Develop and maintain current information and reference guides for resources in each United community
Facilitate the referral of Team Members to appropriate resources to assist their health and financial needs
Work in partnership with the Benefits team to refer to contract providers/facilities
Maintain current knowledge of the social welfare system, programs, and applicability to team member needs
Liaison between Team Members and United We Care Board of Directors
Facilitate United We Care Board meetings and comply with Parliamentary Procedures
Conduct/participate in informational meetings to promote the United We Care program
Maintain absolute confidentiality about all sensitive details obtained by virtue of the position
All other duties as assigned or requested by management
Key Requirements:
Must be 18 years of age or older
High School diploma or equivalent is required
Associates or Bachelor’s degree is preferred
1-3 years of experience processing/administering leave of absence is preferred
Experience working with MS Office applications
Ability to show accountability, commitment to quality, and teamwork
Experience working with charitable organizations
Ability to travel on an as needed basis, including overnight stays
Strong observation, analytical and listening skills
Must take initiative in demonstrating self-reliance and creativity in resolving difficult issues
Must be personable, courteous and possess social and professional skills in oral/verbal communications
Must be customer oriented and able to effectively communicate with people in stressful situations
Must display non-judgmental acceptance, maintain confidentiality and establish rapport and working relationships with team members and other departments.
Excellent organizational, time management and follow-through skills
Ability to accept supervisory coaching related to performance, work habits and attitude
Ability to function as a team member and get along with others
