What are the responsibilities and job description for the Service Manager position at United Supermarkets?
The Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager
Responsible for managing all Service Counter functions
Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
Responsible for supervising and ensuring proper checking and bagging techniques are being used
Responsible for ensuring proper bookkeeping procedures are implemented
Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager
Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
Responsible for general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
Designates and assigns trainers as necessary
Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present
Assist with overall guest and team member safety
Greets and speaks politely with every guest on premises
Performs other duties as requested or required by management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Minimum of 1 year store experience
Must maintain Certified Food Safety Manager certification
The Service Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
Must also be able to bend, lift, and perform all other physical aspects of the job
Ability to function as a team member and get along with others
