What are the responsibilities and job description for the Service Manager position at Odessa Pumps and Equipment, Inc.?
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The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
- Coordinate all service calls.
- Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
- Record and track all technician’s hours with an 80-85% billable hours target.
- Submit warranty claims with follow up to ensure factory pays claims.
- Responsible for all shipping and receiving duties.
- Maintain and adhere to Shop Expense budget
- Promote and grow the Service Department’s revenue and profitability
- Adhere to all Safety, DOT, SOX and other regulated policies & procedures
- Maintain all Service Truck fleet.
- Other duties, as assigned.
JOB REQUIREMENTS:
- High School diploma and/or equivalent in work experience
- Excellent interpersonal skills, proficient in oral and written communications
- Assembly experience preferred but not required
- Basic reading skills. Must be able to follow directions
- Customer service oriented
- Computer navigation and utilization skills with excellent Microsoft office proficiency
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
- High attention to detail, time management, and self-motivation skills
