Amazon Connect Developer(with Java)

Job Title: Amazon Connect Architect
Location: Plano,Texas
Job Type: W2/1099/C2C

Job Summary:

We are seeking a highly skilled Amazon Connect Architect to lead the design, implementation, and optimization of Amazon Connect-based contact center solutions. The ideal candidate will have in-depth expertise in Amazon Connect, AWS services, CRM integrations, and DevOps. This role requires a strong technical background, problem-solving abilities, and experience in cloud-based contact center technologies.

Key Responsibilities:

• Design and implement Amazon Connect solutions, including complex contact flows, advanced routing logic, speech recognition, and text-to-speech functionalities using AWS LEX, Polly, and Contact Lens.

• Integrate Amazon Connect with AWS services such as Lambda, SQS, SNS, DynamoDB, and Aurora PostgreSQL.

• Develop and optimize Amazon Connect APIs and SDKs for seamless third-party integrations.

• Ensure security best practices and compliance with PCI DSS, PII, HIPAA, and GDPR.

• Architect solutions integrating Amazon Connect with CRM platforms like Salesforce and ServiceNow.

• Support integrations with Workforce Management (WFM) systems such as Verint.

• Develop automation and infrastructure as code (IaC) using Terraform, Jenkins, Spinnaker, and Git.

• Implement DevOps best practices to streamline deployment processes.

• Troubleshoot issues and optimize Amazon Connect's performance.

• Work in an Agile environment and collaborate with cross-functional teams.

Required Qualifications: Amazon Connect Expertise:

• Deep understanding of Amazon Connect's core features and capabilities, including Contact Lens.

• Hands-on experience in designing and implementing complex contact flows.

• Expertise in speech recognition and text-to-speech technologies (AWS LEX, Polly).

• Strong knowledge of Amazon Connect APIs and SDKs.

AWS Experience:

• Proficiency with AWS infrastructure and services (ECS, S3, Lambda, Aurora PostgreSQL, DynamoDB, etc.).

• Knowledge of AWS security best practices.

CRM & Third-Party Integrations:

• Experience integrating Amazon Connect with CRM systems (Salesforce, ServiceNow).

• Understanding of CRM APIs and data models.

• Good-to-have experience with WFM system integrations (e.g., Verint).

Technical Skills:

• Strong programming skills in Java and Spring Boot.

• Experience with SQL and NoSQL databases (AWS RDS, DynamoDB, Aurora).

• Proficiency in DevOps, CI/CD practices (Terraform, Jenkins, Spinnaker, Git).

• Knowledge of security protocols and systems (Active Directory, IAM, SAML, SSO).

• Solid understanding of networking concepts and protocols, especially in telephony environments.

Other Qualifications:

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Ability to work both independently and collaboratively.

Required Experience:

• 5 years of experience in Contact Center technologies and Cloud Architecture.

• 5 years of hands-on experience with Amazon Connect and AWS.

• 2 years of experience using Terraform.

Nice to Have:

• Experience with Genesys On-Premises contact center systems.

• Experience with contact center migrations and cloud transformations.

• Exposure to AI/ML technologies such as AWS Transcribe, Bedrock, Comprehend, and SageMaker.

• Relevant AWS certifications.

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