UTR Account Manager Donor Services

Donors leave a legacy. The precious gifts of tissue for surgery saves and enhances the lives of so many. Join the United Tissue Resources team and help us make a difference.

To define, develop, and implement strategic business relationships for the establishment of new and existing tissue referral sources (such as hospitals, first responder, JPs, etc.) and increase referral volume in current and surrounding donation service area.

Responsibilities :

• Manage, develop, and implement recruiting strategies for tissue referral sources.
• Execute those strategies to meet and exceed tissue referral goals within the territory.
• Develop and maintain effective and successful shared service provider relationships and develop prospective shared service provider relationships.
• Manage new account evaluation, proposal development, presentation, and recruitment of new referral sources
• Identify, secure, and maintain referral source accounts including, but not limited to out of hospital partners such as Justices of the Peace, Medical Examiners and Private Pathologists, funeral homes, long term care facilities, law enforcement and emergency medical, fire and rescue organizations to ensure all donation opportunities are referred to United Tissue Resources. Maintain presence among the various referral sources.
• Develop and facilitate the execution of Memorandums of Agreement (MOUs) and contracts with all out of hospital referral partners, when applicable.
• Help prepare and present powerful, persuasive presentations that effectively demonstrate the value proposition of UTR value add solutions to the donor referral base community.
• Serve as secondary spokesperson and point of contact on behalf of UTR with media, community and hospital donor referral sources as needed. Manage and distribute UTR branded material. Participate in UTR special functions and community events.
• Serve as liaison between UTR and out of hospital donation partners and conduct routine visits to develop productive relationships and provide customer service and education. Respond to individual partner needs and share mutual feedback.
• Plan, develop and implement education programs and recognition opportunities for out of hospital donation partners.
• Prepare periodic and special reports, assessments, after action reviews on recruitment and referral activities.
• When appropriate, work with various internal departments to improve communication, processes, outcomes, customer service, policies, and system modifications as necessary for assigned group accounts.
• Collaborate with UTR team members to further meet and exceed overall organizational goals and growth. Deploy the development of new business opportunities as well as expansion of services to existing accounts.
• Meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance.
• Meet and exceed employee program expectations of AMO CommYOUnity! standards : Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.
• Other duties and projects as assigned.

Skills, Education, & Experience :

Physical / Mental Abilities :

UTR - Two year Top Workplaces winner, 2022-2023, We offer great benefits at 90 days. Free Medical plan,

EEO Employer : Minorities / Women / Veterans / Disabled Always!

Background and reference check required. We are a drug free workplace.