Coordinator, Engagement

About United Way:

United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that the key to unlocking opportunity is uniting people, and we bring together individuals, community leaders, corporate partners, legislators and organizations to build a powerful engine of change.

We target efforts in the following areas: (1) quality, affordable childcare and out-of-school time care, (2) educational and career pathways for youth and young adults, (3) safe and stable housing, and (4) wealth building and financial inclusion. United Way currently invests over $45 million annually in a portfolio of over 300 community-based organizations. It spearheads public policy initiatives tackling the most pressing community issues, making a direct and sustained difference in the lives of individuals.

We offer excellent benefits including a BCBS PPO plan, dental, a 401k retirement savings with company match and an employer base contribution, a generous PTO policy which includes extended holiday time and summer hours. We also are offering staff a hybrid work schedule in a new office environment.

POSITION OVERVIEW:

The United Way of Massachusetts Bay seeks a Coordinator, Engagement who will embrace the work of United Way of becoming a more diverse and inclusive organization. Building on its core strength of mobilizing the caring power of communities, United Way is undergoing an extensive effort to re-imagine the civic engagement and impact it can have in the region. Top organizational priorities include putting economic justice and racial and ethnic equity at the center of the region's future, leveraging strong nonprofit and government relationships, redesigning corporate partnerships, and leaning into core DEI values to optimize talent.

Reporting to the Director of Engagement, the full-time Coordinator, Engagement creates opportunities for community members and corporate partners to experience the mission of UW through delivering thoughtfully curated opportunities year-round to generate support for UW. The successful candidate is excited to grow and deepen our volunteer engagement efforts both size and depth through outreach, education, events, and relationship building. In addition, candidates will be passionate about the mission of United Way to build a more economically just region.

The Coordinator, Engagement, plays an integral role on the Engagement team within the Development division. This role will provide support for tracking engagement data, triaging requests, logistical planning of opportunities, expense tracking, and stewardship. They will take initiative; experience interacting with internal and external stakeholders at all levels; handle confidential information with discretion; competent and comfortable with public speaking, strong communication skills both written and verbal, and proven follow up skills to ensure successful and timely completion of projects. This is an outstanding career opportunity for a motivated and highly organized professional to serve on the front lines of inspiration and impact in the focused communities of United Way of Massachusetts Bay.

KEY RESPONSIBILITIES:

Engagement Management (50%)

• Track and support the planning and execution of all corporate and individual giving volunteer efforts throughout the year to support individual and group volunteering.
• Support Director of Engagement in the planning and execution of annual signature events. Tasks can include coordinating logistics for staff and attendees, tracking dollars raised, and week/day of responsibilities.
• Coordinate and support regular committee meetings related to divisional events. Tasks can include scheduling meetings, creating agendas, and taking notes.
• In partnership with Marketing team, coordinate and send communications to support recruitment, volunteer recognition, and stewardship via website, social media, email and Andar.
• Schedule and plan quarterly trainings on our software platform, Volunteer HQ, and organize materials for agency and volunteer partners.

Data Tracking (15%)

• In partnership with Development Systems team, curate reports on bi-annual engagement data that includes hours served, types of opportunities, and key demographics.
• Obtain and track accurate participant information, waivers, media releases, and consent form in database.
• Manage Engagement HQ portal and make recommendations on how to best use this to support our Divisional goals.

Team Operations & Support (20%)

• Track and upload monthly Engagement team expenses into Concur.
• Manage and track Engagement's progress against goals on a quarterly basis and individual SMARTIE goals on a monthly basis to ensure progression and success.
• Manage the Volunteer inbox and Engagement inbox in Outlook and respond to inquiries.
• Support team's projects as needed to ensure success of strategic priorities.
• Provide administrative support to Division as needed. Assist with volunteer and donor communications and various projects as may be assigned.

Relationship Building (15%)

• Represent United Way by attending corporate and community events to recruit and support key stakeholders at community events.
• Respond to and respond to all engagement inquiries with timely and accurate information to ensure we meet our engagement goals.
• Act as a liaison between engagement participants and staff to ensure positive UWMB experience.

REQUIREMENTS:

• A bachelor's degree or equivalent relevant professional experience - minimum 2 years professional experience.
• Experience in project management or administrative support either in the private or nonprofit sector preferred.
• Commitment to Diversity, Equity, and Inclusion and to the vision of the United Way of Massachusetts Bay to build an economically just region.
• High degree of cultural competency: must possess the ability to work with a diverse group of stakeholders (individuals, nonprofit organizations, companies).
• Strong organizational skills and detail-orientation with ability to advance and execute multiple projects, tasks, and priorities.
• Excellent verbal and written communication skills.
• Thinking creatively and proactively to solve around challenges and achieve outcomes.
• Individual with a proven ability to take initiative, be resourceful, and be willing to take direction.
• Ability to navigate self and others through ambiguity, changing timelines or circumstances; adapting quickly in environments of organizational change.
• Curious and exhibits a learning orientation, open to feedback.
• Excellent customer service skills, interpersonal skills, and relationship-building skills; ability and willingness to work as part of a team and with staff at all levels.
• Familiarity with Microsoft Office and Excel; ability to facilitate use of technology for conference calls and meetings (e.g. Microsoft Teams and Zoom).
• Experience with data management systems strongly preferred.
• Flexibility with a hybrid work model, recognizing that this position will be expected to travel to one of our offices (Beverly, Boston) twice a week and on-site/in-person for engagement events and projects.

United Way of Massachusetts Bay is committed to hiring individuals that reflect the diversity of our communities.

Salary : $52,000 - $55,000