Program Specialist – Homelessness Services

Program Specialist – Homelessness Services

• Full-time, non-exempt (hourly) position

• Reports to Senior Program Manager – Homelessness

• $21.63-$24.04/hour depending on experience

• Position is based in either Redding, CA, Chico, CA; or remotely if in our remaining 9-County Region

• Company does not pay relocation costs

• Please apply through really and submit a Cover Letter & Resume
  

The Mission and Opportunity
United Way of Northern California (UWNC), based in Redding, is part of the world’s largest philanthropic network and
the globe’s largest non-governmental funder of social services. UWNC fights for the health, education, and financial
stability of all residents in its nine-county territory and is there for residents in times of crisis. UWNC aims to expand
operations fully throughout the region. Services include, but are not limited to, the 211 human services helpline, crisis
and disaster relief and recovery, financial stability programs, activities that address homelessness, and public health
education and information.

Job Summary

The Program Specialist – Homelessness Services, will support the system administration of the Homeless
Management Information System (HMIS) in support of the NorCal Continuum of Care. The program and
associated services aim to coordinate and prioritize information for homelessness services in Del Norte, Lassen,
Modoc, Plumas, Shasta, Sierra, and Siskiyou Counties. The primary focus will be supporting system operations
with excellent data quality and a high level of engagement in each county. The Program Specialist will work
closely with the HMIS Licensees, Service Providers CoC members, and other UWNC staff to ensure success in
this role. This role will involve travel for outreach, training, technical assistance, and systems management
responsibilities. The Program Specialist will at times be called upon to support other community initiatives. This
role requires extraordinary detail orientation; a high degree of professionalism; the ability to work in a fast-
paced environment, and the ability to respond proactively to changing priorities.

Principal Job Responsibilities

• Ensure HMIS data excellence and security in accordance with governing Policies and Procedures

• Provide training and technical assistance to HMIS licensees regularly and as requested

• Work closely with Senior Program Manager – Homelessness and the Sr. Program Specialist – HMIS, to

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ensure data quality and frequent corrective and proactive communications

• Provide data and information for grant reporting as requested

• Assist Sr. Program Specialist – HMIS Administration in management of licensee process

• Provide presentations and facilitate conversations regarding HMIS/CE as needed in CoC operations

• Collaborate to ensure successful Coordinated Entry processes

• Support Coordinated Entry report development and implementation

• Attend community outreach events in our 9-County region and, as needed, additional counties

• Other duties as assigned
  

Preferred Skills and Attributes

• Flexible, adaptable and resilient

• Advanced analytical skills; ability to make data driven decisions and solve complex problems with critical

• Ability to communicate detailed technical processes with partners in various environments

• Personable; works well in a team environment

• Excellent customer service skills

• Strong skills in communication and documentation over the phone and computer
• Strong skills in public speaking, presentations, and community engagement
  

Qualifications
• Minimum two years of experience in the non-profit or social services fields

• Minimum two years of experience in data systems administration and data quality management

• Strong organizational and project management skills.

• Experience in positive professional and public interactions with individuals from diverse

• Demonstrated computer abilities. Proficiency in Microsoft Office suite, especially Word, Excel,

• Experience in WellSky, Salesforce, CalSAWS or similar systems is a plus

• Bilingual/multilingual a plus

• Ability to lift up to 25 pounds

• Must possess a valid driver's license

• Must be able to work comfortably on a keyboard through an eight-hour shift

This position requires travel within our 9-County region and occasional night and weekend shifts. Occasional
travel to other cities in California may be required.

United Way of Northern California offers medical, dental and health benefits; paid vacation and sick time;
12 paid holidays per year; company-paid life insurance, 401k Retirement Savings Program and an Employee
Assistance Program.

UWNC is an Equal Opportunity Employer. Employment at UWNC is contingent on submission to background
checks.

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Commitment to Diversity and Anti-Racism
United Way of Northern California is strongly and deeply committed to principles of diversity, equity, inclusion, and
anti-racism. We provide equal employment opportunities to all applicants without regard to race, ethnicity, religion,
creed, color, nationality, gender, gender identity, genetic information, sexual orientation, age, ancestry, physical or
mental disability, medical condition, and marital status. We do not tolerate discrimination or harassment in any
form.

We strive to ensure that our staff and our volunteers – including volunteer leadership on our Board of Directors and
its committees – reflect the diversity of the communities we serve. Our policy is to treat all with dignity and respect,
including – but not limited to – staff, volunteers, clients and prospective clients, colleagues at other non-profits,
donors, employees of government agencies and businesses, people attending our events, and members of the public
in general. In doing our work, we fight for the health, education, and financial stability of all residents in our region –
not just those representing certain groups.

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