MISSION UNITED Coordinator and Navigator

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

JOB SUMMARY

The MISSION UNITED Coordinator and Navigator will provide comprehensive Information & Referral support services to active military service members, veterans and their families focused on basic needs, health and wellness, and peer-to-peer support programs. Serve as military/community outreach liaison and support staff for United Ways’ 2-1-1 (24/7/365) call center.

The MISSION UNITED Coordinator and Navigator also supports the Strong Families Strong Forces (SFSF) Program which is funded by the Service Members, Veterans, and Families grant from the State of Texas Department of Prevention and Early Intervention. SFSF is an evidence-based curriculum designed for military families, with children 0-17, who have experienced a military related transition. The program supports families. It coordinates, recruits and facilitates the SFSF program for service-connected families in a group and one-on-one in-home setting. This person will have the ability to work on a mobile work modality and communicate with a diverse set of stakeholders in a professional manner. The successful candidate will be flexible, self-motivated and able to work both independently and collaboratively.

PRIMARY DUTIES AND RESPONSIBILITES

• Build and maintain professional relationships with local military service organizations, promote cooperation and collaborative work with United Way funded agencies
• Demonstrate sensitivity, empathy regarding human service issues and project a non-judgmental attitude towards individual requiring assistance
• Respond to callers’ request for assistance by assessing service needs and providing information and referrals as appropriate. Follow-up on referrals in order to assess outcomes, provide additional services, and document interaction with callers as required
• Conduct aggressive outreach initiatives and participate in community events that will enhance awareness of United Ways’ Mission United program and generate 2-1-1 call volume
• Establish and maintain working relationships with various organizations throughout San Antonio and Bexar County and utilize these efforts to enhance the mission of United Way and Mission United
• Make community presentations promoting United Way programs and services
• Attend webinars and workshops as appropriate to maintain knowledge of issues facing veterans
• Perform related duties as assigned by supervisor

EDUCATION AND EXPERIENCE

• DoD ID card holder
• High School Diploma - required; bachelor’s degree – preferred in Social Science, Education, or other related field of study.
• Two years or more experience in social service or resource referrals.
• Experience networking and communicating with military personnel and leadership.
• Experience in client outreach, recruitment, and client engagement
• Experience staffing a broad cross-section of volunteer leaders and/or non-profit partners.
• Experience in working effectively in multicultural environments.
• Strong relationships in the nonprofit, public and private sectors.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with clients, community partners, donors and volunteers.
• Knowledge or prior understanding of the issues and struggles of military families and/or prior experience working in a direct service role with families in need and/or lived experience.
• Knowledge of the organizational and functional responsibilities and operations of military organizations.
• Cultivates and maintains positive relationships that promotes collaborative work with community partners.
• Outgoing, self-motivated, and independent in performing program outreach and recruitment.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.
• Professional written, verbal, and interpersonal communication skills for engaging with internal staff, outside organizations, and clients.
• Professional demeanor, confident and goal oriented.
• Dynamic, authentic leadership and team building skills.
• Strong organizational skills
• Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.
• Facilitation and presentation skills and experience.
• Committee-level volunteer management.
• Proficient in Microsoft Office Suite and competent with Adobe Products Suite

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with frequent evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely.
• Movement within the office and during external meeting and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.

• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.unitedwaysatx.org