What are the responsibilities and job description for the Volunteer Engagement Managers position at United Way of the National Capital Area - TOTALSOURCE?
JOB TITLE: VOLUNTEER ENGAGEMENT MANAGERS
OFFICE LOCATION
1015 15th Street, NW Suite 1200, Washington, DC
8614 Westwood Center Drive, Suite 300, Vienna, VA
WORK SCHEDULE
Hybrid/Flexible
REPORTS TO: Sr. Director, Research and Evaluation
SALARY BAND: $58,157 - $87,236
COMPENSATION & BENEFITS
United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.
Mission: United Way of the National Capital Area is committed to the health, education, and economic opportunity of every person in our community, regardless of race, gender, income, and ability.
We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors, and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our Community Commitment and programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.
Who We Serve: The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.
Equity: Diversity, equity, and inclusion (DEI) are fundamental to our mission. We infuse DEI into all our business operations, hiring practices, and community impact initiatives.
Overview: Are you driven and passionate about ensuring everyone has equitable access to health, education, and economic opportunity? Are you a natural leader who loves to build and develop teams? Are you a change agent looking to make a lasting impact in your community and within your organization? If so, you may be what we seek as we expand our team. Take a closer look and reach out if you meet these qualifications.
Position Description: United Way of the National Capital Area (NCA) seeks a Volunteer Engagement Manager to support the implementation and growth of United Way NCA’s engagement programs, objectives, and strategies. The Volunteer Engagement Manager will plan, coordinate, manage, and lead United Way NCA's annual signature volunteer engagement initiatives. The Volunteer Engagement Manager will work with volunteers, community partners, businesses, government, labor, faith-based organizations, and staff to engage volunteers and advocates in meaningful, quality volunteer roles that make a difference in the quality of life for people in the community. The Volunteer Engagement Manager will develop and manage a variety of data sets that support the objectives of retention and growth of United Way NCA’s donors, advocates, and volunteers; as well as be responsible for providing the Community Engagement, Marketing & Fundraising teams with research and reports that will guide United Way NCA’s strategies to manage and grow our volunteer, advocate, and donor base. The Volunteer Engagement Manager will also lead the implementation of United Way’s skills-based, capacity-building volunteer engagement opportunities and have access to a portfolio of corporate accounts. The Volunteer Engagement Manager will work with the Marketing team to ensure volunteers and volunteer engagement initiatives represent United Way NCA’s brand and mission. The Volunteer Engagement Manager must be able to manage data and volunteers and work collaboratively across departments within the organization.
- Key Responsibilities: United Way NCA Volunteer Program
The Manager is responsible for leading and growing volunteer engagement in support of United Way NCA’s mission and brand as a convener, collaborator, and catalyst. Responsible for supporting strategic, year-round engagement of volunteers and donors in support of the organization’s community impact portfolio of initiatives. Specifically, the Volunteer Engagement Manager will be expected to:
- Grow skills-based, corporate, and donor volunteer engagements for United Way NCA’s annual signature initiatives (i.e., Project Community Connect).
- Lead and manage year-round skills-based, capacity-building volunteer programs, including recruitment, training, and support of volunteers, evaluation, data, and reporting.
- Develop community and corporate partner relationships and manage logistics for implementing volunteer opportunities that engage community members including employees and students.
- Manage multiple volunteer engagement platforms, including but not limited to Get Connected, Hands-on Connect, and GivePulse.
- Collaborate with corporate partners to develop intentional activations that directly support or enhance our programmatic work.
- Work with community impact and fundraising staff to develop goals and set strategies that increase revenue through year-round engagement opportunities and conduct return on investment analysis.
- Collaborate with community impact and fundraising staff to provide tracking and data management for all volunteer opportunities.
- Work in collaboration with Marketing on branding and messaging to support volunteer recruitment and retention – and to ensure that all volunteers and volunteer engagement opportunities are on brand (including but not limited to attire, collateral, and signage) and visible on the organization’s website.
- Lead tracking and data analysis for United Way NCA’s signature events.
- Order event supplies, accurately manage inventory, and work closely with Finance staff to manage new and existing vendor relationships. Utilize a project management approach to developing, implementing, and executing events, signature initiatives, and new volunteer programming.
- Data
The Volunteer Engagement Manager is responsible for managing all volunteer engagement data needs. Specifically, the Volunteer Engagement Manager will be expected to:
- Maintain dashboards to accurately track volunteer numbers and have access to engagement revenue.
- Clean, maintain, and enter accurate engagement data within the Get Connected, Monday.com (or other) database. Based on business needs, generate reports on data collected.
- Develop quantitative insights on statistical data of volunteer engagement trends, volunteer-to-donor conversion, and financial performance of engagement opportunities.
- Develop processes for tracking volunteer opportunities to ensure accurate data collection and reporting.
- Incorporate findings into business/executive presentations and create business recommendations based on quantitative insights.
- Engage in brainstorming for implications of data with team members, managers, and others across the organization.
- Support the development of volunteer journey mapping.
- Support staff across the organization in understanding data implications for driving engagement and revenue.
- Lead volunteer engagement tracking and reporting to Marketing to support impact and storytelling.
- Personal Leadership
The Volunteer Engagement Manager will be expected to inspire the trust and confidence of others in the organization, external volunteers, and all with whom they interact.
The position requires collaborating with a diverse team of professionals, including peers within the Community Impact division, and cross-functionally with all other divisions within the organization.
Specifically, the Volunteer Engagement Manager will be expected to:
- Advocate for and positively represent the United Way NCA brand.
- Gain the confidence and trust of others through strong follow-through and project management practices.
- Learn and develop from personal experience and from others.
- Foster a sense of energy, ownership, and personal connection to the work, the communities we serve, and our volunteers.
- Lead by example and demonstrate UW’s core values in all internal and external relationships.
- Regularly advise colleagues, community partners, donors, and board members on volunteer engagement best practices, research, and trends.
Solid Educational Background and Experience:
- Minimum 3 years of experience in volunteer management, event planning, or community organizing.
- Bachelor’s degree. High school diploma or GED with related work experience.
- Project management skills – proven ability to schedule, plan, track, and complete complex projects on time.
- PMP Certification and/or Certification in Volunteer Administration (CVA) and experience in data analysis are a plus.
- Advanced proficiency in MS Word, Excel, and PowerPoint is required.
- Strong analytical and modeling skills.
- Excellent communication skills – written, verbal, interpersonal, public speaking, and presentation skills required.
- Proficiency in database applications is required, but in a fundraising setting, it is preferred.
- Cultural competency: must be able to work with a diverse group of internal and external individuals, agencies, causes, and businesses.
- Strong attention to detail and proven ability to manage and prioritize multiple tasks simultaneously to meet deadlines.
- High-energy, takes initiative, has a positive outlook and a sense of humor, and can thrive in a changing environment.
- Proven ability to collaborate and be successful working with cross-functional teams.
- Must be organized, detail-oriented, able to multitask, persistent in follow-up, able to meet tight deadlines, and interact with all levels of personnel.
- Commitment to excellence and the mission of United Way and providing a world-class experience.
- Reliable transportation to successfully travel UWNCA’s entire footprint is essential.
Qualifications and Personal Attributes:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position and achieve high performance:
Mission-focused – the ability to create real social change that leads to better lives and healthier communities.
Relationship-oriented –an understanding that people come before process and is astute in cultivating and managing relationships toward a common goal.
Collaborator – understands the role and contribution of all community sectors and can mobilize resources through meaningful engagement.
Results-driven – dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations.
Brand steward – a brand steward who understands his/her role in growing and protecting the reputation and results of the greater network.
Strategic relationship building – develops and maintains strategic relationships that generate the resources necessary to support United Way's mission.
Effective & engaging communicator – an effective and passionate communicator, articulating United Way NCA's message in a way that inspires others to act in service to the organization and the community.
Embracing and managing change – champions and facilitates change to ensure long-term community sustainability. He/she adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.
Entrepreneurial and innovative – creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community.
To apply, please submit your resume along with a cover letter to Human Resources at
https://unitedwaynca.org/about-us/careers/
Successful candidates must pass criminal background and reference checks.
United Way of the National Capital Area
EOE M/F/D/V unitedwaynca.org
Salary : $58,157 - $87,236
