What are the responsibilities and job description for the CUSTOMER CARE SERVICING LIAISON position at United Wholesale Mortgage?
The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.
WHAT YOU WILL BE DOING :
- Developing and maintaining complaint tracking
- Following up with our vendors to ensure complaints are addressed timely
- Designing potential calling campaigns and / or email blasts
- Create and / or modify reports that allow us to be more proactive
- Work with up-stream teams to create and / or update processes
- Accepting inbound calls and making outbound calls to clients
- Responding to emails from clients
WHAT WE NEED FROM YOU :
THE PLACE & THE PERKS :
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include :
DISCLAIMER :
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is at-will. UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
