What are the responsibilities and job description for the CUSTOMER CARE SERVICING SPECIALIST position at United Wholesale Mortgage?
Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, youll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
WHAT YOU WILL BE DOING :
- Accepting incoming calls from all clients
- Making outbound calls to clients
- Responding to emails from clients
- Working various reports as assigned
- Aiding and overseeing our sub-servicer
- Cross-training to learn other areas of our Servicing team
WHAT WE NEED FROM YOU :
Must Have Qualifications :
Nice to Have Qualifications :
THE PLACE & THE PERKS :
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include :
DISCLAIMER :
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is at-will. UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
