Social Growth and Community Strategist I

 

The Social Growth & Community Strategist responsible for enhancing our brand presence through effective community management and growth-driving initiatives, including leading our social advocacy program. In this role, you’ll ensure UWM remains relevant and competitive in the social media landscape. You’ll engage with audiences, analyze opportunities, manage risk, build social communities and be a front-line voice of our brands.

If you are passionate about social media, a fantastic communicator and talented at leveraging insights to grow and strengthen the brands, this may be the perfect opportunity for you!

WHAT WE NEED FROM YOU

What We Need From You:

• Bachelor’s degree or greater in marketing, advertising or a related field
• 2 years of experience in marketing as community management or a similar role
• Strong understanding of online community platforms, social media tools and analytics
• Creative and strategic thinker
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences
• Works collaboratively with others to achieve goals
• Skilled in conflict resolution, problem-solving and project management
• Thrives in a fast-paced environment maintaining a sense of urgency
• Ability to maintain confidentiality

WHAT YOU WILL BE DOING

What You Will Be Doing:

• Leading community management across social media platforms
• Proactively engaging in social listening across forums, moderating discussions and responding to comments, messages, and inquiries quickly to foster positive engagement
• Analyzing audience interests and behaviors to identify strategies and opportunities to build and nurture online communities
• Collaborating with brand owners and social strategists to increase community engagement and follower growth
• Leading UWM’s internal social advocacy program by creating and managing content; encouraging and enabling team members to share our brands’ messages on their personal social media channels
• Developing and implementing community guidelines to ensure a safe and welcoming environment
• Monitoring key metrics to benchmark and measure community engagement metrics
• Conducting quarterly analyses of competitors' social media strategies and community engagement efforts
• Continuously monitoring social media platform trends and new capabilities to identify opportunities for market differentiation; regularly communicating best practices

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.