What are the responsibilities and job description for the Wireless Retail Associate Manager position at United Wireless, Inc.?
T-Mobile of Lincoln Park is looking for a new Retail Associate Manager!
JOB PURPOSE:
The Retail Associate Manager is responsible for providing leadership and training to the in-store associates at their location; ensuring that customer service and sales goals are understood and met. This role will be responsible for executing personal sales goals and driving the overall sales of the store. The Store Manager will ensure operational tasks are completed in store and maintain a welcoming presence to their location. This role will serve as the first point of contact and owner of knowledge and decision-making for their assigned location. As a manager, you will also participate in, or lead, interviewing, outbound activities, company projects, meetings, and new hire training.
ESSENTIAL FUNCTIONS OF THE POSITION:
- Greet incoming customers. Establish the customer experience culture with associates.
- Meet and exceed personal performance objectives and overall sales goals.
- Provide solutions and suggestions to customers based on their needs.
- Participate and manage regular outbound activities with store associates.
- Coach, develop, and motivate your sales team on personal and professional goals.
- Complete regular sales and operational store duties not limited to, but including: cleaning, stocking, customer calls, counting inventory, update merchandising, store layout changes.
- Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork.
- Remain updated on training and new information from company and T-Mobile partners and attend all meetings.
- Lead and facilitate store team meetings.
- Participate in recruitment efforts to ensure complete staffing and complete new hire's onboarding procedures.
- Complete store opening and closing duties.
- Maintain high customer service scores.
- Complete diagnostic services and next step instructions for customers.
- Serve as the communications lead for assigned location.
- Additional tasks as assigned.
QUALIFICATIONS:
- High school diploma or equivalent (2-year degree preferred).
- Previous retail sales management experience (minimum 1 year preferred).
- Reliable transportation to/from assigned location and additional locations as needed.
- Availability to support traditional retail hours that include days, evenings, weekends, and holidays.
- Strong communication skills with the ability to read and write the English language.
- Basic mathematical skills and ability to use a calculator.
- Ability to use and operate basic functions of a computer including, but not limited to Microsoft Office.
- Excellent organizational and problem-solving skills.
- Ability to multi-task in a fast-paced environment.
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