Business Operations ASO Lead - Remote in Colorado

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Business Operations ASO Lead will utilize technical and leadership skills, and advanced knowledge of the unit processes to support and provide advice and information as it relates to NHP RAE Region 2 SOW and ACC3.0 requirements. This position supports general business operations, questions, and supports work directed by the Director ASO Program Operations.  

If you reside in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.   

Primary Responsibilities: 

• Assist the Director with managing day-to-day operations of the ASO contract and direct oversight of the company’s Medicaid RAE Region 2 ASO agreement
• Assist and provide input on escalated calls from NHP members and/or providers
• Provides education to RMHP, COPA, and enterprise operations staff regarding ASO SOW changes that are either impacted directly by ASO updates or ACC3.0 contractual updates that impacts the services of the ASO SOW
• Helps support the monthly JOS meetings with NHP and RMHP leadership teams. Help anticipate potential contractual issues and/or misses through thought leadership and observation of health plan and enterprise performance. Reporting status to the Director ASO Program Ops directly and as needed
• Assist and provide input on production issues that impact NHP members and providers
• Helps monitor and ensure responsiveness and compliance with government contracts, directives and laws that govern Medicaid RAE and government programs activities
• Assists in the development of filings, reports and billings for Medicaid RAE Region 2 are made accurately and on a timely basis meeting contractual obligation turnaround time
• Develops and maintains effective interactions with all levels of the RMHP and NHP operations teams and Executive Leadership teams as required
• Provides project management and support for new and expansion activities for NHP
• Effectively manages and balances a variety of projects and competing priorities
• Work proactively with other departments both at the enterprise as well as the health plan, to ensure processes and staff are aligned to provide excellent and efficient ASO services support
• This position may require travel. Requires independent, reliable, flexible, and on-demand, transportation at the incumbent’s expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Bachelor’s degree in business, related field, or the combination of education and experience in the healthcare field that would enable performance of the full scope of the position 
• Knowledge of Colorado Medicaid 
• Proven solid interpersonal, written and verbal communication skills
• Proven to be self-motivated and disciplined to meet contractual deadlines and requirements
• Resident of Colorado 
• Ability to travel up to 10% 

Preferred Qualifications:  

• Knowledge of behavioral healthcare 
• Knowledge of local area 
• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Salary : $24 - $46