Customer Service Representative - Phoenix, AZ

$1500 Sign-On Bonus for External Candidates

If you are within a commutable distance of 20414 N 27th Ave, Phoenix, AZ, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations, and lab results. Resolve routine to complex issues.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 20414 N 27th Ave, Phoenix, AZ. Employees will be required to work some days onsite and some days from home.

We offer 8 - 12 weeks of paid training. The hours during training will be 8:00 AM - 5:00 PM from Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Answers a minimum of 10 calls from patients, resolving moderate to complex issues.
• Schedule and verify appointments in clinical information system.
• Verify and update patient demographic and insurance information.
• Send and receive tasks to Provider offices to assist patient with access to medical care.
• Receive and process; expedite stat and at - risk referrals.
• Contact patients to inform of appointment and referral status.
• Extreme high volume data entry.
• Process and resolve expedited patient complaints.
• Review and processing of medication refills.
• Proactive response to inquiries from patients, Providers, and internal medical personnel.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma OR GED  
• Must be 18 years of age OR older
• Expanded knowledge and use of Microsoft Excel
• Advanced computer skills in Windows environment
• Ability to demonstrate customer service and proper telephone etiquette   
• Oral and written communication skills
• Listening, critical thinking, decision - making, telephone, customer service, and problem - solving skills  
• Ability to prioritize call types
• Ability to work any shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday

Preferred Qualifications:   

• Minimum of 6 months of experience in a customer service / call center OR healthcare environment  
• Training in a medical office Medical Terminology
• Knowledge of insurance products

Telecommuting Requirements:

• Reside within a commutable distance of 20414 N 27th Ave, Phoenix, AZ
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Physical and Work Environment:

• Normal Call Center environment, heavy phone and computer usage.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Salary : $1,000 - $1,000,000