Demo

Director, IT Operations - Remote

UnitedHealth Group
La Crosse, WI Remote Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/13/2025

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing togeth er.

We are seeking an experienced and visionary Director of IT Operations to lead and oversee multiple functional teams within our organization. This leadership position will oversee telecommunications, IT service management, disaster recovery, tier 2 application support, and operations of all third-party software. This high-impact role is responsible for driving our modernization strategy while ensuring the seamless operation and support of our IT infrastructure.

You’ll enjoy the flexibility to work remotely

  • from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

  • Provide strategic direction and leadership to multiple IT functional teams, ensuring alignment with organizational goals and objectives
  • Develop and implement IT operational strategies, policies, and procedures to enhance efficiency and effectiveness
  • Collaborate with executive leadership to define and drive the IT modernization roadmap, identifying opportunities for innovation and improvement
  • Mentor and develop IT leaders, fostering a culture of continuous improvement and professional growth
  • Oversee the telecommunications team responsible for contact center operations, workforce management, recording, quality monitoring, fax, IVR, and telehealth software
  • Lead the tier 2 application support team, ensuring timely resolution of technical issues and high levels of customer satisfaction
  • Implement best practices for application support, including incident management, problem management, and root cause analysis
  • Oversee the team handling the operations of all third-party software
  • Manage IT service management functions, including change, problem, incident, and availability management
  • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve IT service delivery
  • Ensure compliance with industry standards and best practices for IT service management
  • Develop and implement comprehensive disaster recovery plans to ensure business continuity in the event of IT disruptions
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications :

  • 7 years of experience in IT operations
  • 5 years of experience in a leadership role managing multiple functional IT teams.
  • 5 years of experience in IT infrastructure, telecommunications, application support, and IT service management.
  • United States citizenship is required for this position.
  • Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential / Secret or Top Secret security clearance.
  • Preferred Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1 year of experience in Mitel, Nice CXOne, or AWS Connect
  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  • The salary range for this role is $, to $, annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    Diversity creates a healthier atmosphere : OptumCare is an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Director, IT Operations - Remote?

    Sign up to receive alerts about other jobs on the Director, IT Operations - Remote career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $208,896 - $274,954
    Income Estimation: 
    $250,952 - $333,704
    Income Estimation: 
    $157,066 - $200,252
    Income Estimation: 
    $219,423 - $248,819
    Income Estimation: 
    $219,423 - $248,819
    Income Estimation: 
    $280,031 - $485,657
    Income Estimation: 
    $115,103 - $147,076
    Income Estimation: 
    $157,066 - $200,252
    Income Estimation: 
    $90,932 - $119,676
    Income Estimation: 
    $115,103 - $147,076
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at UnitedHealth Group

    UnitedHealth Group
    Hired Organization Address Twin Falls, ID Full Time
    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers ...
    UnitedHealth Group
    Hired Organization Address Albuquerque, NM Full Time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
    UnitedHealth Group
    Hired Organization Address Meriden, CT Full Time
    Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, ...
    UnitedHealth Group
    Hired Organization Address Middlebury, CT Full Time
    Tides Of Mind Counseling, part of the Optum family of businesses, is seeking a Licensed Behavioral Health Clinician/Ther...

    Not the job you're looking for? Here are some other Director, IT Operations - Remote jobs in the La Crosse, WI area that may be a better fit.

    Operations Manager

    IT Voice, Eau Claire, WI

    Remote Account Specialist - Customer Relationship | WFH

    Get It - Transportation, La Crosse, WI

    AI Assistant is available now!

    Feel free to start your new journey!