Member Engagement Coordinator - Remote in Idaho

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

As the Member Engagement Coordinator, you'll be responsible for overseeing all the Health Plan Enrollment Services and will be a liaison between the Health Plan and the State of Idaho partners. This requires a solid understanding and experience with the enrollment process. This role will be responsible for driving the full implementation of all new enrollees’ coming on-board in a specific timeframe. 

If you are located in Idaho, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities: 

• Drive the strategy on making the enrollment process as seamless as possible for new members
• Identify member experience issues and resolve operational problems using defined processes, expertise and judgment
• Help create new solutions to address difficult and long-standing challenges in improving health care outcomes 
• Set priorities to ensure task completion and performance goals are met for Enrollment Services
• Work closely with the population health team to ensure policies, design and delivery of health care services meet the needs of our members  
• Facilitate forums to actively solicit member feedback and will assist in the development of program improvement opportunities
• Communicate any issues we are seeing from an enrollment perspective to the ID State Partners and ensure the adoption of policies, processes and best practices required for success

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 2 years of Enrollment Services and customer service experience for a health care company or a health plan
• 1 years of experience working with Medicaid and/or Medicare members
• 1 years of supervisory / leadership experience
• Proficiency with MS Office, which includes the ability to navigate and learn new and complex computer system applications
• Solid history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence
• Proven ability to articulate business strategies and formulate concise solutions to complex problems
• Resident of Idaho 

Preferred Qualifications:  

• 2 years of quality improvement/population health experience
• Proven reporting skills and solid analytical skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

Salary : $89,800 - $176,700