Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Director Account Management / Heath Plans, PBM will serve as Optum’s main Service Delivery client leadership contact for assigned clients, with accountability for building, maintaining, and expanding relationships with assigned client’s leadership and key client operational stakeholders.
This role will own the overall Service Delivery strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client service expectations.
You’ll enjoy the flexibility to work remotely
- from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities :
Partners with Strategic Account Management and key business stakeholders to develop and execute strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty via NPS oversight and action plansManages a team of Senior Account Managers and Account Managers. Responsible for team oversight and developmentEstablishes, cultivates and manages the customer operational relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the clientRefines client service delivery strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plansActs as “ambassador” for Optum with the client, advancing Optum’s interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencersDrives and / or oversees regular and ad hoc meetings with client stakeholders on operational performance. Coordinates creation and dissemination of discussion materialsMaintains oversight and direction of client challenges across all functional domains (operations, pricing, network, clinical, product, growth) and proactively keeps Optum leadership abreast of issuesSupports client growth by participating in key client meetings, sales and strategy presentationsEnsures contract compliance, including input on negotiation and reporting of performance guaranteesHas overall responsibility and oversight for execution of contract service deliverables.Constantly assesses the value Optum solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client’s businessEngages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolutionHolds functional teams accountable to deliver against client requirements and expectationsKey liaison between client and Optum business leaders (shared responsibility with Account Strategy Leader)Ensures Client Satisfaction and client willingness to serve as a referenceYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
5 years of experience in strategic client relationship management within a PBM, or Health Plan with direct oversight of a PBM, working with senior level c - suite executives and demonstrating progressively increasing responsibility3 years of experience leading a team directly or indirectly to deliver resultsExperience messaging, positioning, and presenting information for maximum customer impact and influence (e.g. bi-annual summits, executive dashboards, Large Case Reviews, etc.)Experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutionsExperience ascertaining client needs through active listening skills, and consultatively working with clients to achieve business objectivesExperience navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environmentExperience initiating project plans and successfully manage projects to full executionExperience working with complex health care solutions (e.g., outsourced health care solutions)Employee engagement experience, specifically, building high-performing teams, team engagement, and employee retentionExperience in team development / training / mentor including operationalizing development plans and ongoing training to support the team, client, market, and business needsAbility to travel up to 25%Preferred Qualifications :
Experience with PBM Government Programs (i.e. : Medicare Part D, Medicaid, HIX)Experience with PBM client contractingExperience with PBM rebates and valuesExperience analyzing and interpreting data to drive a solution or recommendationExperience leading a virtual teamExperience with RxClaimProject management experienceAll employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $, to $, annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
