Sr Business Operations Coordinator - Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Licensure Coordinator is responsible for the end-to-end activities associated with new and renewing State issued clinical licenses across all clinical specialties (e.g. nurses, physicians, dietitians) for Optum employees. Includes primary source verification along with initial application and renewal mailings, reviewing content for completeness, and loading into the department’s database. 

The Clinical Licensure team will continue to support the enterprise with clinical licensure to maintain and track over 241,000 licenses and certifications, as well as assist clinicians with obtaining new state licensure as the business continues to require the licensure in order to take calls and provide services to customers.

If you are located in Eden Prairie, MN, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Review clinician demographics entered into the user interface and approve for importing
• Populate and print new license applications
• Timely communication with clinicians regarding missing information and/or inconsistencies
• Preparing application(s) mailings
• Complete full quality assurance review of clinician application returned to department by clinician
• Obtain license payment funding on behalf of clinician
• Submit application including payment and other required supporting documents
• Follow-up on outstanding applications submitted to State board
• Monitor aging reports and take appropriate action with State board and/or clinician
• Perform online payment requests and manual check payment requests
• Perform primary source verification – accessing individual State board websites
• Special assignments including – monthly interaction audits; State board reporting
• Onboard clinicians into clinical licensure system(s)
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others' activities
• Meeting business demands and deadlines in a frequently changing environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1  years of experience with navigating through systems and databases completing repetitive tasks with high quality
• 1  years of experience with meeting business demands and deadlines in a frequently changing environment
• Intermediate proficiency with Microsoft Office Suite 365 (Outlook, Microsoft Teams, Excel, Word, etc.)
• Desire and proven ability to learn new skills, systems and processes

Preferred Qualifications:

• 2 years of experience working with licensing and/or applications

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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