SVP, Revenue Cycle Management Transformation

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In this newly created role, you will drive transformation of the operations for our Revenue Cycle Management (RCM) book of business. You will be expected to use technology to automate & create efficiencies across front, middle and back-office RCM teams. This is an external client-facing role (across multiple clients) with P&L accountability.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide leadership for RCM transformation efforts including Automation, Technology & Scale
• Evaluate technology landscape and create business value using technology (either built, bought or partnered)
• Help drive RCM product roadmap & strategy relative to automation opportunities
• Develop & implement strategic plans to achieve goals and objectives through cross functional teams (including external clients & internal partners)
• Ensure KPIs & SLAs are achieved/exceeded and NPS is high
• Build & maintain deep relationships/partnerships with clients to ensure continuous improvement and growth
• Drive change management to enable successful integration of front, middle & back office RCM teams
• Provide leadership & guidance to a global 2500 person RCM team
• Develop scalable and high performing workforces, utilizing modern technology
• Hire, onboard, train & mentor others and foster a positive culture
• Monitor and manage financial performance, including budgets & revenue
• Implement strategies to enhance the quality of healthcare services, including performance measurement, benchmarking and continuous improvement initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15 years of leadership experience in Revenue Cycle Management (RCM) services
• Demonstrated understanding of Provider revenue cycle operations, including both Acute & Ambulatory domains
• Direct experience using technology to automate RCM operations
• Experience with high-volume, complex RCM operations
• Strategic thinker with executive leadership and influencing skills
• History of success leading complex strategic business initiatives
• Prior experience interfacing with the c-Suite
• Experience leading a team of 2000 people across distributed geographic regions
• Demonstrated ability to drive organizational change and lead process improvement & automation initiatives
• P&L management knowledge
• Willingness & ability to travel up to 50% of the time (on a sustained basis)

Preferred Qualifications:

• Experience with AI solutions
• Experience serving external clients
• Experience working for a professional services consulting firm

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.