Outreach & Enrollment Specialist

Description

Compensation:

• Hourly, non-exempt
• New hires can expect to be placed on our starting wage scale of $24.52 to $28.80 per hour
• Based on performance, there is room to grow on our full wage scale of $24.52 to $33.13 per hour

Work Schedule:

• 40 hours, Mon-Fri w/ occasional weekend hours

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

As an Outreach & Enrollment Specialist, you would be responsible for connecting patients to high quality, affordable health care services by providing insurance enrollment, health care navigation support, and outreach to medically underserved populations. Primary responsibilities and duties include:

1. Assists patients and community members with insurance enrollment

2. Connects patients and community members to UCNW services and community resources

3. Assists with tracking and reporting progress on all outreach and enrollment activities as required

4. Assists with planning and implementation for assigned population health management outreach efforts

5. Processes Sliding Fee Discount Program applications

6. Works with Quality Improvement (QI) Manager to improve Pay for Performance (P4P) Measures

What We Offer

• A friendly & collaborative team environment
• A competitive compensation package

Benefits Include:

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending accounts
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
• Employment counts towards eligibility for Public Student Loan Forgiveness - details can be found at Federal Student Aid.

Requirements

Professional and Technical Knowledge:

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge of Community Health (related field, or lived experience), processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
• Must possess additional expertise in the field of Community Health (related field, or lived experience), acquired through practice or exposure to various conditions, beyond the formal knowledge (or on the job training), allowing employees to perform more advanced techniques.
• Six (6) months related experience and/or training preferred.
• Bachelor’s degree in a related field preferred.
• Experience working with underserved populations and cultural competency strongly preferred.

Technical Skills:

• Knowledge of health insurance options including Medicare, Medicaid, private insurance, and managed care programs preferred.
• Ability to work in a demanding, fast-paced environment with constant public contact, frequent interruptions, and occasional crisis situations.
• Ability to understand and respond effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.
• Keyboarding speed of 55 wpm and data entry skills; accuracy is essential.
• Knowledge of and proficiency in Microsoft Office suite programs including but not limited to Word, Excel, PowerPoint, SharePoint, etc.

Communications Skills:

• Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Ability to communicate bilingually in Spanish, a plus.

To apply, visit our Careers Page at Whatcom Healthcare Jobs | Bellingham Medical Field Careers.  For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all employees to receive annual flu immunizations. UCNW also requires vaccination against COVID-19 as a vital public health measure that has truly been life-saving. We are proud of the leadership role we have played in protecting our community from this devastating virus.

Salary : $25 - $29