What are the responsibilities and job description for the Appointment Scheduler position at UnityPoint Health?
- Area of Interest: Patient Services
- FTE/Hours per pay period: 1.0
- Department: Cardiology-Sbrook- MCR PBB
- Shift: Monday - Friday 7:30am - 4:00pm
- Job ID: 161530
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
Overview
Appointment Scheduler - Sunnybrook Cardiology
Sioux City, Iowa
Monday to Friday, 8:30 am to 5:00 pm
Responsibilities
Are you an organized and customer-focused professional? As an Appointment Scheduler at our Cardiology Clinic, you will play a critical role in managing patient appointments and coordinating schedules for our cardiologists. Your excellent communication skills and attention to detail will help us deliver seamless and efficient patient care.
Key Responsibilities:
- Schedule and confirm patient appointments, ensuring optimal use of clinic resources.
- Handle inbound and outbound calls related to appointment scheduling and patient inquiries.
- Coordinate with cardiologists and other healthcare providers to manage appointment availability.
- Verify patient information and update electronic medical records (EMR) as needed.
- Provide patients with necessary pre-appointment instructions and information.
- Handle rescheduling and cancellations in a timely and efficient manner.
- Assist with insurance verification and pre-authorization processes.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Previous experience in a medical office or scheduling role, preferably in cardiology.
- Proficiency in using electronic medical records (EMR) systems and scheduling software.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer service-oriented with a compassionate and professional demeanor.
- Knowledge of medical terminology and insurance procedures is a plus.
