What are the responsibilities and job description for the Experience Specialist - Center for Liver Disease - Iowa Methodist position at UnityPoint Health?
- Area of Interest: Patient Services
- FTE/Hours per pay period: 1.0
- Department: Center for Liver Disease- Meth
- Shift: Mon-Fri, 8:30am-4:30pm
- Job ID: 159679
Obtains and verifies demographic and financial information during the registration process to ensure the correct patient has been registered, pre-certification requirements have been met and signatures obtained on all associated paperwork. When registration functions are completed with accuracy this helps ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.
Why UnityPoint Health?
- Commitment to our Team – We’ve been named a ‘Top Place to Work in Healthcare’ for Third Consecutive Year' by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
https://dayinthelife.unitypoint.org/
Responsibilities
- Interview patient/family member to obtain accurate demographic and financial data during the registration process.
- Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
- Answer questions about the registration process and provides information as needed.
- Obtain and accurately document pre-certification or other necessary authorizations using established departmental insurance guidelines to ensure maximum financial reimbursement.
- Ensure that medical necessity has been established (for Medicare outpatients) or that the patient signs waiver for non-covered services.
- Photo-copy & scan insurance cards and driver’s licenses.
- Ensure that outpatients are directed / escorted to their destination(s) in a timely manner.
- Audits work on a daily basis for accuracy and makes corrections in a timely manner.
- Adhere to all confidentiality policies and procedures.
- Fax insurance documents following departmental and contractual guidelines.
- Demonstrate willingness to meet departmental work schedule.
- Collects co-payments according to departmental payment protocol.
- Develop and retain knowledge of departmental and hospital protocol and know how to access resources appropriately.
- Verify insurance benefits and documents coverage. Work daily insurance and assists with billing reports.
- Call patients for appointment reminders
- Assists with Scheduling
- Compile patient materials
- Scan Patient documents into Medical Records
- Faxing
- Mail labs
- PRA Mailers
- Data entry Demographics, diagnosis, health history forms
- New patient packets
- Medical records/release of information
- Bank deposits-daily
- Charge entry for inpatients for Liver and Psychology patients
- Work ques
- Phone calls – incoming, transfer, send messages
- Mail- pick up daily from the mail room and mail box
- Cash drawer-daily
- Checkout/ AVs/scheduling next appt.-daily
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Education: High school graduate or equivalent.
Experience: Previous experience in a medical setting desirable. Working knowledge of medical terminology and third party payer is helpful. Typing skills 40-wpm or keyboard equivalent. Accurate data entry and spelling accuracy required. Previous customer service experience desirable.
License(s)/Certification(s): Medical Terminology preferred. Patient Access Certificate preferred.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions. Must be able to multitask and stay on track with completing job functions in a very busy work environment with multiple distractions. Ability to adapt to frequent changes in insurance plans, hospital and departmental procedures, job functions and new technology.
