What are the responsibilities and job description for the Financial Assistance Processor position at UnityPoint Health?
- Area of Interest: Patient Services
- FTE/Hours per pay period: 1.0
- Department: Financial Counseling
- Shift: 40 hours/week
- Job ID: 164636
The Financial Aid Application Processor is responsible for following up on all requests for financial assistance in a timely and accurate manner. Applicants can expect to aid in the maintaining of adequate accounts receivables flow for each UnityPoint Health affiliate. All functions should be handled in a manner that promotes a favorable public image for UnityPoint Health affiliates and maintains adequate revenue flow.
Location: Hybrid schedule - Must go into the office 2-3 times/month at the Thornton office in Des Moines, IA
Hours: Monday, Tuesday, Wednesday (7:30am-4:30pm), Thursday (8am-4pm), Friday (8am-1pm)
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Responsibilities
Financial Aid application Process
- Review, track and maintain up to date correct records in SharePoint
- 10% of time will be spent on the phones with patients
- Complete necessary correspondence to patient informing them of approval, denial, payment plan terms, or request for additional information
- Date stamp and log all FINA mail received, work and make outbound calls on return mail
- Scan and index all correspondence and applications into SharePoint site
- Prepare and mail out all FINA participation cards
- Effectively communicate with patients on the telephone, mail, and email
- Obtains required documentation for handling request as presumptive charity by verifying assistance status on Medicaid eligibility websites
- Completes special projects and monthly reports as assigned
- Review and work accounts in write off work queues according to level of assistance the patient was approved for
- HS Diploma or equivalent
- Two (2) years of experience in a hospital revenue cycle billing office
- Prefer two (2) years of hospital billing experience, plus financial assistance knowledge
- Prefer CRCS-I abd CRCS-P certifications
