Legal Operations Processor - Elder Financial Abuse

About this role:

Wells Fargo is seeking a Legal Operations Processor to join the Elder Financial Abuse team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role you will:

• Support various operational tasks relating to Elder Financial Abuse reports and other legal documents representing Wells Fargo
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Perform moderately complex administrative, operational and customer support tasks
• Negotiate with external customers to assure resolutions and deadlines are met
• Provide training to less experienced Legal Operations Processors
• Receive direction from supervisor and escalate non-routine questions
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

• Monday-Friday 8:30 am - 5:00 pm CST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo procedures and services.
• Training will be for 2-4 weeks. Training hours are 8:00 a.m. - 4:30 p.m. Monday - Friday (CST). You are required to attend the full duration of this paid 2-4 weeks of training.
• We're open from Monday - Friday, 7:00 am -7:00 pm (CST). Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2 years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in Financial Services
• Experience resolving and working through escalated and complex issues
• Ability to identify potential operational issues and legal risks
• Experience taking inbound calls and making work-related outbound phone calls
• Risk Management experience
• Ability to read and interpret legal documents
• Ability to achieve high production and quality standards
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Posting Location:

• 3201 N 4th Ave. - Sioux Falls, South Dakota 57104
• 800 S Jordan Creek Pkwy. - West Des Moines, Iowa 50266

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at one the posted work locations
• Overtime is based on business need and volume of the department, could be required

This position is not eligible for Visa sponsorship

Posting End Date:
27 Apr 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.