What are the responsibilities and job description for the HR Shared Services Specialist position at UnityPoint Health?
- Area of Interest: Business Professionals
- FTE/Hours per pay period: 1.0
- Department: HR Shared Services
- Shift: Full Time Benefits
- Job ID: 161579
UnityPoint Health Information
Why Join Us?
At UnityPoint Health, we believe in fostering a supportive and collaborative work environment where your expertise makes a difference. If you're passionate about helping employees and ensuring a seamless HR experience, we'd love to have you on our team! Apply today and be part of an HR team that puts people first!
Why UnityPoint Health?
- Commitment to our Team -We've been named aTop 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
- Culture - At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits - Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Overview
HR Shared Services Specialist
Full Time Benefits
Location: Remote
Make an impact. Deliver exceptional HR support. Shape the employee experience.
At UnityPoint Health, we are dedicated to creating a positive, seamless experience for our employees throughout their entire journey with us. As an HR Shared Services Specialist, you will be the first point of contact for HR inquiries, providing prompt, knowledgeable, and compassionate support to employees, managers, retirees, and HR teams across all regions. Your work will help ensure our team members have the information and guidance they need-when they need it-to stay focused on what they do best: caring for our communities.
Responsibilities
What You'll Do
- Deliver Outstanding Employee Support - Respond to HR-related inquiries via phone, case management system, or web chat, ensuring a timely and accurate resolution in alignment with AskHR service standards.
- Guide and Empower Employees - Assist team members and leaders in navigating HR systems (Lawson, HRIS self-service tools), understanding policies, and managing employment-related changes such as onboarding, job transitions, and retirement.
- Advocate and Problem-Solve - Research and clarify policies, address concerns with empathy, and escalate complex inquiries to the appropriate HR Business Partner or Center of Excellence as needed.
- Enhance Self-Service Solutions - Support the development and expansion of self-service tools to improve efficiency and accessibility for employees and managers.
- Contribute to Team Excellence - Share expertise, participate in training and team meetings, and continuously seek ways to improve the employee experience.
Qualifications
What You'll Need
- Education & Experience:
- Associate's or Bachelor's degree in HR, Business, Technology, or related field (or equivalent experience).
- 2 years of experience in customer service, HR, or IT support.
- Skills & Abilities:
- Strong problem-solving and research skills with the ability to interpret policies and processes.
- Excellent communication and customer service skills, with a focus on professionalism and responsiveness.
- Ability to handle confidential information and adhere to compliance requirements (HIPAA, OSHA, TJC, etc.).
- Comfortable working with HR systems and technology, such as Lawson or similar HRIS platforms.
