What are the responsibilities and job description for the Intern Technical Support position at UnityPoint Health?
- Area of Interest: Information Systems & Technical Support
- FTE/Hours per pay period: .5
- Department: Regional Services- DM
- Shift: 20 hour per week
- Job ID: 162079
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Overview
As a member of the Client Device Support (CDS) team, the IT Technical Support Specialist - Intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.
Responsibilities
- Performs quarterly end of lease activities as assigned
- Assists on local and enterprise IT projects
- Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
- Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals
- Installs, integrates, and configures new computer systems
- Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator
Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes
Qualifications
- High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field
- Requires experience with personal computers
- Basic knowledge of computer systems and software
- Requires strong oral and written communications skills to effectively work with all levels of management throughout
