Nurse Supervisor - Administration

Overview

Serves as a member of the Outpatient Clinic multidisciplinary team as a Team Lead in registration, administrative and revenue cycle operational processes, primarily based in the Story County clinic, with routine travel to the Des Moines clinic. The Team Lead functions as an active team member in daily operations of front desk, registration and revenue cycle duties as well as serving as the direct supervisor of administrative staff in the Story County clinic. The Team Lead ensures implementation of administrative practices according to policy and procedures set by the Administrative Supervisor of Clinical Services. The Team Lead demonstrates the values of the organization throughout their leadership, positively impacting experiences of the client and the clinic team.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Responsibilities

Clinic Operations :

Ensures excellent client experiences of outpatient services within areas of responsibility including : professional customer service, access to services, and the physical setting (clutter free, waiting area, etc).

Serves in role of front desk reception and financial counselor in daily operations including : registration intakes and updates, insurance eligibility, insurance verification, chart preparation, payment collection, check-in, scheduling and data tracking.

As a Team Lead, supervises and implements policies and procedures at the direction of the Administrative Supervisor of Clinical Services, to ensure standardized practicesacross locations.

Coordinates and collaborates with administrative support, members of the clinic team, revenue cycle and throughout the organization across locations as needed to provide excellentservices.

Oversees scheduling practices of the Story County Clinic to ensure provider schedules are utilized to their fullest potential and services are billable. Informs Administrative Supervisor of Clinical Services with improvement opportunities.

Has a commanding knowledge of financial / insurance concepts and is able to anticipate and / or respond to changes within billing / coding guidelines in order to ensure encounters are billable per unique payer requirements and collect the appropriate client co-pay, co-insurance, deductible, and / or establishing and collecting on client payment plans.

Utilizes reporting of electronic health records to assist in management of scheduling andbilling functions including identifying trends in billing or scheduling errors.

Reports and / or manages operational needs of the facility including building maintenance, telephone system, internet, and all officemachines.

Ensures inventory and supplies are stocked

Serves as the electronic health record “Super User”, assisting staff and preparing reports as needed in collaboration with Data Analyst.

Ensures compliance with HIPPA, 42 CFR, and the Iowa Code Chapter228

Team Management :

Directly supervises administrative support staff at the Story County Clinic including individual supervision, facilitation of meetings where needed and completion of performance evaluations for these staff.

Assist Administrative Supervisor of Clinic Services with oversight of administrative staff at Des Moines clinic location.

Participates or leads in recruiting, interviewing, hiring, and staff managementprocesses.

Participates, contributes, and facilitates as needed for routine staff meetings including other clinic locations.

Attends organizational supervisory meetings.

Fosters collaborative working relationships with all clinical staff.

Qualifications

Education : High School Diploma required. Bachelor’s degree preferred.

Experience : 2 years related with lead experience. Prior supervisory experience preferred. Previous experience in a medical setting desirable.

Knowledge / Skills / Abilities : Professional, Ethical, Accountable, Problem Solving, Decision Making, Interpersonal Skills, Teamwork, Communication-written and verbal, Planning and Organizing Skills, Managing priorities / deadlines, client focused. Microsoft Office- Word, Excel, Outlook and Electronic Health

Record. Speak, read, and write fluent English with ability to write legible entries in case notes and complete required written assignments. Ability to create and manage excel spreadsheets, including pivot tables.

Other : Use of usual and customary equipment used to perform essential functions of the position.